Onbase Business Support Analyst - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

The OnBase Business Support Analyst role will be a Business Analyst handling support issues received at the OnBase Email Routing. The OnBase Business Support Analyst must be able to work directly with different business units and guide solutions for workflow and document management within varied operational structures. The analyst must also be comfortable troubleshooting and solving for application issues as they are reported by supported business areas. This includes, but is not limited to, checking server health, workflow timers, document import and automatic indexing processes.

This position is full-time. Employees are required to have flexibility to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Analyze, design, and prepare application/system specifications for information systems solution which address business needs and methods for testing and installation
• Engage different operation teams to strategize, prioritize, develop, and support new products and services within the OnBase application
• Regularly updating stakeholders, subject matter experts, business teams and other integrated IT partners of all project development
• Work cooperatively within the OnBase team to rigorously scrutinize new development, configuration and coding to ensure efficient code is being implemented with minimum impact to other business areas
• Act as the primary communication conduit for all development activity including:
  • Facilitating all requirement-gathering activities
  • Regularly updating stakeholders, subject matter experts, business teams and other integrated IT partners of all project development
  • Collaborating with internal and external customers and partners to constantly reevaluate and prioritize ongoing development
• Collaborating with internal and external customers and partners to constantly reevaluate and prioritize ongoing development
• Prepare detailed specifications from which solutions will be built that coincide with all OnBase best practices as established by the team
• Facilitating all requirement-gathering activities
• Continually seek opportunities to engage emerging technologies within the OnBase application

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Experience with the principals of document indexing and management (Document Types, Document Group Types, Keywords, Autofill Keyword Sets)
• Experience with Microsoft Excel (Pivot Tables, Create/Edit, Formula Management)
• 1+ years of experience presenting complex technical solutions to business in a digestible and understandable manner
• Experience with Microsoft Word (Creating/Editing/Managing documents)
• Ability to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
• Bachelor’s Degree (or higher) OR 3+ years of equivalent work experience
• 1+ years working as a subject matter expert within OnBase or a similar configurable workflow and document management tool

Preferred Qualifications:

• Understanding of Document Import Processing (DIP), configurable forms and form engines (HTML and/or Unity), Security Group Management and Report Services/Dashboard Reports
• Experience with the principals of document indexing and management (Document Types, Document Group Types, Keywords, Autofill Keyword Sets, Managed Security of Documents

Telecommuting Requirements:

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $22.45 - $43.89.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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