Systems Engineer Manager (Remote)

The Systems Engineer Manager is responsible for attracting, retaining and developing top talent focused on market needs and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate and present across all levels of the organization.

• 30% People:
• Translates product and project goals into infrastructure strategy and clearly communicates direction and priorities to teams and business partners
• Guides the production of in-house documentation around solutions
• Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• 30% Strategy & Planning:
• Manages vendor relationships
• 20% Support & Enablement:
• Documents, reviews and ensures that all quality and change control standards are met
• Participates in and contributes to learning activities around systems engineering core practices (communities of practice)
• Attracts, retains, and develops top talent
• 20% Delivery & Execution:
• Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
• Monitors tools and proactively helps teams struggling with systems issues
• Receives and prioritizes escalations and incoming requests from product teams and stakeholders
• Leads field and corporate roll-outs of technology
• Creates and optimizes specifications for complex technology solutions
• Identifies goals, metrics, and appropriate analytics to measure the performance of Systems Engineering teams; continually makes recommendations and refinements on approaches based on learnings
• Provides regular status to leadership regarding progress of Systems Engineering efforts
• Fosters collaboration with team members to drive value, and identify and resolve impediments
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Determines value to the business of anticipated Systems Engineering efforts
• Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
• Provides leadership, mentoring, and coaching to Systems Engineering professionals
• Leads configuration, debugging, and support for infrastructure
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
• Manages, reviews, and approves purchase requests for hardware and software
• Looks across teams with a focus on alignment and dependencies
• Reviews recommended solutions and work of Systems Engineers to ensure alignment with company, stakeholder, and end user priorities

• Typically reports to the Systems Engineer Sr. Manager, Technology Director or Sr. Director.

• Typically requires overnight travel 5% to 20% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be legally permitted to work in the United States.
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States

• Experience with operating system commands and utilities as well as scripting
• Experience working with cloud platforms such as GCP and Azure
• Experience balancing workloads across teams
• Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
• Experience with system and environment analysis, design, and optimization
• Experience with disaster recovery planning and engineering
• Experience managing and growing team members in a professional setting
• Proficiency in working as part of a collaborative, cross-functional, modern engineering team
• Experience managing vendor relationships
• Professional experience in two of the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering; understanding of the remaining disciplines
• Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
• Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
• Proficiency in supporting a 24x7 retail operation
• 5-7 years of relevant work experience
• Experience with system security design and management
• Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
• Experience installing and upgrading applications or databases and performing system maintenance
• Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 5

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations