Retail Business Analyst (Remote)

Are you a highly initiative, result-oriented, and self-disciplined individual? Primary Services is pleased to present an opportunity for you to join NRG, an industry-leading Fortune 200 company with more than 6,500 employees. We are actively seeking a Retail Business Analyst to work with the Program Support group within the Retail Marketing Operations team. The role involves providing operational analysis and implementation support for retail mass marketing products/campaigns, keying into mass customer communications, developing customer marketing programs, and managing marketing channels through regulatory activities.

As a Retail Business Analyst, you will have a comprehensive understanding of retail operations and marketing, while also developing specialized knowledge in specific areas of the industry.

Responsibilities:

• Deliver status updates to key stakeholders at regular intervals
• Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution
• Evaluates existing operational processes to ensure appropriate controls are in place and maintains process documentation for all recurring processes
• Develop approach documentation, process flows, and/or business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review
• Creates, coordinates, and executes user acceptance test plans to ensure successful launch of new programs and tools integrated
• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery
• Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance
• Continually evaluate effectiveness of Marketing Operations processes and initiates procedure and system improvement activities
• Designs/implements/manages robust processes to support new business and operational activities
• Manage multiple, concurrent projects and able to deliver
• Work closely with Product Owner to deliver projects, enhancements, production fixes
• Develops deep subject matter expertise in key operational tools as necessary

Requirements

• Demonstrates ability in facilitating clear and concise conversations in conference calls over the phone and/or web
• Solid negotiation and conflict resolution skills
• Ability to handle and meet aggressive, metric-oriented deadlines while maintaining a high degree of accuracy
• Knowledge of SAP/CRM preferred
• 2-4 years of professional Business Analyst experience required
• Work effectively and build relationships with people at all levels - solid team player
• Undergraduate degree from accredited four-year college or university is required with focus on operations, computer science or engineering preferred
• Proficient in Microsoft Office products (Word, Excel, Visio, Power Point, Access)
• Ability to work long hours when required
• Comfortably handles risk and uncertainty as appropriate for level of responsibility
• Demonstrates strong customer service skills with both internal and external customers

Benefits:

• 401(k) savings plan (after 1 year/1,000 hours of service; through Primary Services)
• $75.00 Referral bonus program (through Primary Services)
• Healthcare benefits of medical, short-term disability, dental, vision, life, and accidental death insurance (through Primary Services)
• Online timesheets, direct deposit, and a regular and late payroll (through Primary Services)
• Paid holidays and PTO - 12 paid holidays per year & 80 hours of PTO annually (based on monthly accrual)

Light the way for a company that has brought energy to more than 6 million customers!

Apply now!

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