Ohs Coordinator (Part-Time) Jobs

Position Summary

Founded in 2002, InCheck, Inc. is a nationally-accredited, nationwide provider of industry intelligence and customized background screening and drug testing results for employers, volunteer groups, and sports organizations. InCheck delivers a compliance-driven and candidate friendly onboarding experience to our customers.

As an industry, background screening is both a mile wide and a mile deep, and constantly changing. There is a lot to learn, making continuous improvement a very important part of our environment. We are constantly pushing to become a more sophisticated, data-driven, and intelligent partner. Our success can be defined by an outstanding culture. Our culture drives our service. We pursue excellence every day to create unrivaled experiences. Its truly our people who make the biggest impact, each and every day.

The Occupational Health Services Coordinator is ultimately responsible for quality of service, accurate report completion, and ensuring efficient turnaround time, and reports to the Occupational Health Services Manager.

General

• Definition of CRAs (Consumer Reporting Agencies) and Third Party Administrator
• Assist in analyzing current and future company policies and best practices
• Perform miscellaneous job-related duties as assigned
• Maintain customer service and quality standards at all times
• Manage assigned report activity/workflow
• Knowledge of vendor sites and workflow
• InChecks services, products and mission
• Develop knowledge in the following areas:
  • InChecks services, products and mission
  • Definition of Personal Identifying Information (PII)
  • Definition of CRAs (Consumer Reporting Agencies) and Third Party Administrator
• Definition of Personal Identifying Information (PII)

Duties & Responsibilities

• Completion of special projects, as assigned
• Schedule and coordinate tests using InCheck technology and resources
• Prepare routine reports and communicate with client upon successful completion of reports, as needed
• Communicate with clinics to schedule candidate drug screens and other occupational health services
• Respond to client inquiries vendors to ensure quality and timely completion of reports
• Support maintaining department Standard Operating Procedure and training documents
• Responsible for tracking and managing requests through to completion
• Act as back-up for Occupational Health Services Manager, as required
• Apply client-specific guidelines accurately to each report
• Log clear and detailed notes documenting actions taken on each request

Scheduled Hours

Hourly position. M-F 1-5pm.

Education Required

High School Diploma or equivalent preferred.

Experience Required

Ideal experience: 1-4 years working in a customer service focused office setting such as but not limited to a professional service firm, employment screening firm or call center. Customer service and data entry experience preferred. Strong interpersonal skills, independent problem resolution ability and self-motivation techniques necessary to be effective across functions.

Knowledge, Skills, and Abilities Required

• Clearly communicates goals, interests and positions during discussions
• Ability to frequently operate a computer, keyboard and phone
• Ability to demonstrate a pleasant demeanor and speak clearly and effectively in a variety of settings
• Knowledge of customer service standards and procedures and ability to build relationships
• Typing speed of 45+ wpm
• Ability to accurately perform data entry tasks, multitask and prepare routine administrative paperwork
• Knowledge of Outlook and Microsoft Office software
• Willingness to work overtime as required
• Ability to prioritize workflow and work independently with close attention to detail
• Ability to protect applicant data and maintain confidentiality

Working Conditions and Physical Effort

Ability to stay on task, and multitask, in a remote work environment. Close detail work requiring visual acuity. Sedentary, sitting, walking, and moderate physical activities require handling of average-weight objects up to 25 pounds or standing and/or walking for more than 2 hours per day.

Important Disclaimer Notice

The job duties, elements, responsibilities, skills, function, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.