Office Assistant Jobs

Who We Are:

People are our passion and purpose. Work where you are appreciated for who you are not just what you can do. At Wilson Medical Center, a 294-bed facility, we bring new and innovative programs to those who matter the most - our community. With great pride, we offer Growing Tree Child Care Center on-site daycare where children are offered a nurturing, safe environment centered around the needs of each child.

Where We Are:

Wilson residents enjoy a community rich in educational, cultural, and social opportunities. We are home to numerous athletic and water sports, festivals, and arts and entertainment venues. From the beach to the mountains, in Wilson, you are within easy driving distance of all that North Carolina has to offer.

Why Choose Us:

• Growing Tree On-Site Childcare Facility
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• And much more…
• Tuition Reimbursement/Assistance for qualified applicants
• Opportunities for education and training through a partnership with Duke LifePoint Healthcare
• Employee Assistance Program – mental, physical, and financial wellness assistance

Position Summary:

The Clinic Office Assistant works alongside Providers and clinicians performing front-office clerical duties such as answering telephones, sorting mail, maintaining office schedule, greeting patients and visitors, gather patient insurance information, and other general clerical duties as needed.

1. Assists patients with initial paperwork
2. Schedule and coordinate appointments
3. Handles communication and acts as a receptionist.
4. Functions as a liaison between guests, providers, clinical staff, billing departments, vendors, and management.
5. Process insurance claims in compliance with legal requirements.
6. Answer patient questions and ensure quality customer service.
7. Abides by HIPAA and OSHA requirements.
8. Processes patients for discharge including, but not limited to preparation of charges, collection of monies, obtaining all necessary signatures, and issuance of receipts for monies collected.
9. Completes all necessary forms for registration to ensure proper reimbursement from payors.
10. Maintains a safe, comfortable environment for patients and families, while keeping everyone informed of waiting times.
11. Ensures adequate stock of front office supplies and proper equipment functioning.
12. Maintains a clean patient waiting area and ensures restrooms are tidy and uncluttered to reflect a positive image.
13. Participates in education programs and meetings as required.
14. Makes suggestions to Manager/Director to improve clinic performance and patient experience.

Reports to: Practice Manager

EEOC Statement:

Wilson Medical Center is committed to providing Equal Employment Opportunities for all applicants, and employees while complying with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Minimum Education

• A high school diploma or equivalent is required

Required Skills

• Proficient with data entry and Microsoft Office Suite
• 1-year relative work experience in a clinic/office setting preferred
• Detail oriented
• Ability to maintain strict confidentiality
• Strong communication skills, both written and verbal