Patient Enrollment Specialist Jobs

**About Carda**

Rehab is a pain. So much so that only 10% of qualifying heart patients attend, which results in complications for patients and at least $190B in excess costs. At Carda Health, we have reimagined this care paradigm. Our program allows patients to complete engaging, compassionate, and life-saving therapy from home, virtually.

**Who are we?**

Carda is a team of clinicians, mathematicians, repeat entrepreneurs, and engineers. And one recovering financier. Our united belief is that technology and data, when applied ethically and compassionately, can transform individuals’ lives and fundamentally change even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and personal experience with cardiac rehab.

**Who are you?**

You are motivated by the prospect of working at a fast-growing start-up. You are excited about the details but able to connect them back to bigger company goals. You are passionate about enabling others to do their jobs better and more efficiently — in this case expanding access to life-changing therapies. If you exhibit one characteristic above all others it is that of ownership. It personally bothers you when processes don’t work and you do everything in your power to prevent this from happening. You are a great collaborator and communicator who has experience both managing teams and working across teams to implement key initiatives. You are able to complete tasks and implement processes in ⅓ of the time of a peer.

**What will you do?**

As our Patient Sales Specialist, your main objective is to reach interested patients, gauge their eligibility and serve as our inside sales representative. You are their first interaction with Carda and the beginning of their experience with us. Attention to detail and excellent communication are the building blocks of your job. You are the person that is going to get them what they need to feel better and improve their quality of life. Your excitement, energy and enthusiasm are what is going to get them to trust you and your recommendation of this program. You will be a crucial member of our small team working collaboratively with members of our leadership team to make Carda Health’s growth a model for other companies. We are looking for someone who is passionate about sales and excited to jump in and make an impact. This role will work cross-functionally with our clinical team to ensure patients have a delightful experience with us and thereby helping Carda transform patient lives!

**In a little more detail:**

- Serve as the first point of contact for patients who come to us by way of referral or website.

- Handle questioning and feedback from all consumers who are interested in enrolling

- Convert patients by enrolling them in our program

- Navigate financial and subscription plan conversations with patients

- Ensuring a smooth scalable patient enrollment process

- Insurance enrollment and credentialing

- Handling inbound non-clinical support and enrollment inquiries

- Work with Carda’s clinical staff and staff at referring physician offices to improve operational processes

- Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly

**What we look for:**

- 2+ years of experience in a sales role (healthcare preferred but not necessary)

- Strong attention to detail

- Ability to work in a fast paced environment with little direction

- Highly collaborative and excellent written and oral communication skills. It is imperative you are able to clearly and effectively interact with members of our team in a remote environment

- Inherent growth mindset: you are always focused on improving faster and getting the team to do the same

- Ability to track and report on a key metric or several key metrics that define your success

**Nice to haves:**

- Clinical/Healthcare Experience

- Experience and desire to work in a sales/customer success environment

- Experience and desire to work remotely (our whole team is remote!)

- Prior experience using technology tools including GSuite, ZenDesk, Slack

Job Type: Full-time

Salary: $20.00 - $22.00 per hour

Experience:

Sales (Preferred)

Customer service (Preferred)

Work Location: Remote