Member Center Specialist (2 Year Fixed Term)

Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Some of our members are experts on specific human rights issues, parts of the world, or advocacy areas, and they serve as volunteer leaders. Others are volunteer leaders of local or student groups in towns, universities, states, or regions of the country. Amnesty International USA’s elected Board members, staff, and members work together to lead the organization.

AIUSA seeks a Member Center Specialist who brings communication, volunteer management, and data analytics expertise to join our team. The Member Center Specialist will optimize AIUSA’s Member Center (the organization’s member-only online communication, collaboration, and resource platform), foster community interaction, and, in collaboration with the Member Communication Specialist create engaging content and drive our member communications strategy. The Member Center Specialist is a key member of the Member Communications Unit within the Movement Building and Member Engagement (MBME) Department.

As a representative of AIUSA’s relationships and brand, the Member Center Specialist will actively participate in relevant conversations, gently promoting AIUSA staff and member generated content, events, etc., while providing support to AIUSA members. The Member Center Specialist will be responsible for data collection and analysis, to consistently improve AIUSA’s member engagement via the Member Center. They will also convene, and partner with, the Member Center Advisory Body (a member and staff team) to guide the Member Center. The ideal candidate is customer-oriented, detail-oriented, possesses a comprehensive understanding of online community platforms, understands best practices for optimizing content for maximum engagement, and has strong project management skills.

This is a wonderful opportunity for a social media engagement and analytics expert to help launch a new and unique social media platform for AIUSA members. This role is a union position and covered by the Collective Bargaining Agreement with the Communication Workers of America (CWA), Local 1180.

Essential Responsibilities

• Propose recommendations and strategies to optimize Member Center member communication and engagement
• Provide regular orientation and tech support to new and ongoing users
• Staying up to date on best practices and emerging trends in online community management
• Work with database to add users, check membership status
• Convene and partner with the Member Center Advisory Body, collaborating with Advisory Group members and the Member Communications Specialist to advance the strategic member communications vision through the Member Center
• Support and assist Member Center Community Moderators according to the Member Center Moderation Plan
• Communicate with, and direct communication between Member Center member and staff participants, including responding to queries in a timely manner
• Prepare monthly reports on Member Center engagement and analytics
• This is a two-year fixed term role
• Manage and monitor a moderate to high daily volume of Member Center posts
• Create consistent, meaningful content on AIUSA Member Center, including writing and editing posts, improving member and staff engagement, and promoting campaigns
• With the Member Communications Specialist, work with MBME Units (Organizing, Member Leadership, Activist Networks, Human Rights Education, Individuals at Risk, Events) to plan, develop, and execute key messages, determine distribution strategies for AIUSA communications to members and AIUSA communication products for members
• Monitor, track and evaluate Member Center performance and member engagement via the platform
• Performing duties as relevantly assigned
• Serve as resource "librarian", including uploading files, keeping libraries organized and accessible, cleaning old documents and deciding what gets archived, and incorporating member recommendations on what should be added, etc.
• Develop social media content plans that are consistent with the AIUSA member communications strategy and AIUSA brand identity
• Liaise with Higher Logic on an ongoing basis
• Manage user uploads, edits, trouble shooting, etc.

Knowledge, Skills, Abilities

• Demonstrated commitment to advancing the principles and cause of human rights and IDEA with experience working collaboratively and effectively with diverse individuals and groups and valuing differences of race, ethnicity, age, sex, gender identity, sexual orientation, religion, ability, and socio-economic circumstances.
• Strong interpersonal, listening, oral communications, and collaboration skills to create close working relationships with colleagues and members across AIUSA
• Excellent customer service skills
• Strong written and verbal communication skill
• Ability to cultivate relationships with members that will support the growth of overall membership and the retention of current members
• Ability to work in a fast-paced environment
• Strong analytical and project management skills, with ability to multitask and manage multiple deadlines

Education and Experience

• Computer and internet proficiency, including MS Suite
• Experience using CRM systems and databases, like Higher Logic, and managing engagement software required
• Experience applying member engagement
• Experience working with a member-based or volunteer organization required
• Bachelor’s degree in communications, marketing, or a related field with 5 years of social media experience including planning and managing content in a professional setting, or relevant experience
• Experience training clients and/or members, and ability to provide ongoing support on member platform

Travel Requirements, Weeknight or Weekend Work

• Some evening or weekend availability is expected at an estimated 15% every two weeks

We recognize the valuable skills that can be gained through internships, fellowships, volunteer work, and non-traditional work experience. This experience helps build competencies and knowledge that may translate to our job openings. We seek a diversity of experience and skills for our workplace and encourage people from all backgrounds to apply to our openings.

HOW TO APPLY AND OUR EEO STATEMENT

All applications must be completed online, and we do not accept paper submissions. Please visit the AIUSA Careers Page to review all current job postings. You must complete the entire online application, and electronically sign, for an application to be considered “complete.” We send emails via Paycom so please check your spam folders for any updates. Please email [email protected] for technical difficulties ONLY.

Amnesty International USA is an equal opportunity employer. AIUSA encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color; lesbian, gay, bisexual, transgender, queer, and intersex people; women; people with disabilities, protected veterans, and formerly incarcerated individuals are all strongly encouraged to apply.

OUR COMMITMENT AS AN ANTI-RACIST ORGANIZATION AND TO INCLUSION, DIVERSITY, EQUITY AND ACCESSIBILITY (IDEA)

Dismantling white supremacy is central to the fight for human rights in the United States and around the world. As we mobilize staff and activists and work with partners to help transform the multiple systems where oppression operates in the world around us as part of our human rights mandate, anti-racism must be integral to our work. What does that mean for Amnesty International in the United States? It means using our people power to fight injustice and centering the voices and experiences of those most impacted by racist structures, beliefs, and laws. Fundamentally, it means doing our human rights work differently than it has been done before, because we know that who we work with, how we work, the work we do, and ultimately who we are, are all interconnected.