Medical Assistant Hybrid - Wah

Job Functions

• Act as the patient’s (and family’s) primary point of contact to navigate their healthcare journey, responding to questions, appropriately and expeditiously escalating clinical concerns, and ensuring patients and families feel supported by and connected to the care team at all times.
• Identify and connect patients to available clinical, behavioral, and social resources both internal to Conviva and throughout the patient’s community.
• Answer questions from prospective patients about the Virtual First program
• Build relationships with patients and their families and welcome them into the Virtual First Program by facilitating a nimble onboarding process that includes patient-centered goal solicitation, initial biopsychosocial assessment, and rapid delivery on patient requests.
• This clinic is located at 1651 S. Congress Avenue, West Palm Beach, FL 33406. This position requires the candidate to live within the Palm Beach, FL area.
• As needed, join the home visit team on their visits to local patients
• Working closely with the Virtual PCP to support behavior change, implement patient-centered goal-setting techniques, and share digital educational resources.
• Cultivate close relationships with patients telephonically and virtually (via video, email, and chat) to discuss progress, identify and address care barriers, and facilitate ongoing engagement.
• Complete clinical chart reviews, identify key clinical information in past medical records, specialist and diagnostic reports, and document patient information and vitals in the electronic medical record (EMR)
• Utilize software solutions (e.g., CRM tools) to manage patient registration into the Virtual First program and chart creation within eCW

Required Qualifications

• Basic Computer knowledge
• Less than 2 years of leadership experience
• 1 - 3 years of Medical Assistant experience in 'back-office' direct patient care
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Experience with MS Outlook
• Current CPR certification
• This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Applicable State licensure in field of study (RMA/ CMA)
• Experience in a fast pace/high volume environment
• Must be a team player with excellent communication skills.

Preferred Qualifications

• Rad tech license ( AART)
• (NAHP) National Association for Health Professionals
• (MedCA) Medical Career Assessments
• High School Diploma or GED
• Active Medical Assistant Certification or Registration from the following:
• Experience with Electronic Medical Records
• (NAHT) National Association of Healthcare Technicians
• (ARMA) American Registry of Medical Assistants
• Hands-on professional Phlebotomy experience
• (NHA) National Healthcareer Association
• (AAH) American Allied Health
• (NCCT) National Center for Competency Testing
• (AAMA) American Association of Medical Assistants
• (AMT) American Medical Technologists
• Experience with HEDIS
• Bilingual

Additional Information

Work at Home Guidance To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Schedule: Monday - Friday 8:00 AM to 5:00 PM

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Alert:

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Vaccine Policy

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

• Provide proof of applicable exemption including any required supporting documentation
• Provide proof of full vaccination, including booster OR

Medical, religious, and state exemptions will be available.

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