Administrative Assistant - Remote | Wfh

Are you an experienced Administrative Assistant looking for an exciting new challenge? Do you dream of being part of a team that fosters a collaborative and inviting culture where everyone can thrive? If you answered yes, then Acentra Health wants you to be our next new team member!
Who We Are
Following a successful merger of CNSI and Kepro in 2022, Acentra Health has emerged as a dynamic healthcare organization that combines clinical services, cutting-edge technology solutions, and powerful data analytics to drive better health outcomes. This is an extraordinary time to join our team of passionate individuals who are working together to tackle the most complex healthcare challenges of today. Our culture is fueled by passion and driven by purpose, making every day at Acentra Health an exciting journey toward innovation and transformative healthcare solutions.
Your Role
As an Administrative Assistant, you will play a crucial role in supporting our clinical team by ensuring smooth operations and efficient communication. Your responsibilities will include creating cases in our system, accurately entering data, scheduling onsite assessments, and providing technical assistance for nursing home and hospital staff. You'll be the key liaison between service providers, families, and our clinical team, facilitating the assessment process. Moreover, you'll resolve customer inquiries, handle clinical calls or concerns with care, and adhere to internal policies and procedures to maintain high productivity and quality standards.
Why Choose Us?
At Acentra Health, we are united by a shared mission to revolutionize the healthcare industry and maximize the value and impact of our health solutions. As part of our team, you will contribute to meaningful work that genuinely improves the lives of people across the country. We value our employees and empower them with the tools and encouragement they need to achieve their best work and advance their careers.
We recognize that our employees are our greatest asset, and that's why we offer a comprehensive rewards package that includes robust benefits. These benefits are designed to provide you with additional protection, security, and support, both in your career and personal life. From comprehensive health plans and paid time off to retirement savings, corporate wellness programs, educational assistance, and corporate discounts – we've got you covered!
What You'll Do
As an integral part of our team, your daily tasks will include:
Developing and maintaining a solid understanding of internal policies, procedures, and services.
Utilizing automated systems for efficient logging and retrieval of information, ensuring accurate and timely data entry.
Providing prompt, accurate, and courteous responses to inquiries and complaints from customers or providers via telephone, email, fax, or mail.
Interacting with a diverse range of stakeholders, including providers, nursing homes, hospitals, individuals, and families.
Scheduling both face-to-face and virtual assessments, ensuring smooth coordination and organization.
Investigating and resolving customer problems, and promptly escalating difficult situations to the appropriate party.
Initiating and managing files by collecting and entering demographic, provider, and procedure information into the system.
Serving as a vital liaison between clinicians and external providers, facilitating seamless communication and collaboration.
Maintaining detailed logs and documenting the disposition of incoming and outgoing calls.
What You'll Need
High School diploma or GED.
Medical terminology course(s) helpful.
Knowledge of Medical Terminology.
Knowledge of Health insurance industry.
Effective computer/technical skills, including proficiency in electronic mail, intranet, and industry standard applications.
Ability to fluently communicate in English over the telephone.
Strong multitasking abilities, especially when conducting telephone conversations while working on a personal computer in a fast-paced call center environment.
Courteous and professional customer service skills, with a calm and composed demeanor when handling difficult calls and requests.
Experience
2+ years of customer service experience in the healthcare industry.
Experience with PASRR is a plus.
Thank You!
We genuinely appreciate your interest in joining the Acentra Health team and taking the time to apply for this position. Due to the high volume of applicants, we will only be able to reach out to those who are selected to advance in our interview process. However, please know that we value your interest, and we encourage you to apply to future openings that align with your skills and interests. Best of luck in your job search!
Employment Type: Full-Time
Salary: $ 70,000.00 Per Year