Marketplace Policy Manager I

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, or Depop you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

What’s the role?

As a Marketplace Policy Manager you will report to the Global Director of Marketplace Policy and develop policies that 1) set clear expectations regarding appropriate behavior for Etsy users, and 2) enable consistent enforcement by Trust & Safety teams.

This is a full-time position reporting to the Director I, Global Marketplace Policy and the base salary range will be 100,000 - 118,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Marketplace Policy team supports the Etsy Inc. community (including Etsy subsidiaries Reverb, Depop, and Elo7) by developing nuanced, fair, and enforceable rules regarding user content and behavior. We conduct academic and industry research, solicit the business intelligence of our cross functional partners, and conduct complex risk tradeoff analysis to ensure that our policies effectively balance safety and fairness, growth and risk. Finally, we work closely with the teams that enforce and communicate our policies to ensure consistent, accurate implementation.

What does the day-to-day look like?

• Scoping, researching, drafting, and coordinating the launch of new policies and policy updates, aligned with company goals and stakeholder priorities.
• Managing the continuous improvement and iteration of Etsy Inc’s policies and policy enforcement ecosystem, including monitoring current and emerging content policy risks and trends as well as internal escalation trends
• Responding to enforcement team consults and managing high-profile policy escalations related to media attention or inquiries.
• Building consensus regarding the policy stance that is best for Etsy Inc.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
• Ensuring that policies are enforced and communicated clearly, consistently, and accurately by collaborating with and advising cross functional teams such as Trust & Safety, Product, Marketing, Comms, Brand Content, and UX Design

Qualifications

Qualities that will help you thrive in this role are:

• Ability to establish credibility and rapport with technical and non-technical team members and to drive alignment across multiple functions
• Strong research, writing, and verbal communication skills
• Prior Trust & Safety Ops experience is a plus
• Ability to autonomously manage and prioritize multiple complex policy projects across all stages of the development and implementation lifecycle.
• Excellent analytical and problem-solving skills.
• 3+ years of experience developing and supporting implementation of content policies (aka Trust & Safety Policy, Community Policy, User Policy…).

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else - we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.