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Marketplace Policy Manager I
Company | Etsy |
Address | Brooklyn, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-05 |
Posted at | 10 months ago |
Company Description
- The Marketplace Policy team supports the Etsy Inc. community (including Etsy subsidiaries Reverb, Depop, and Elo7) by developing nuanced, fair, and enforceable rules regarding user content and behavior. We conduct academic and industry research, solicit the business intelligence of our cross functional partners, and conduct complex risk tradeoff analysis to ensure that our policies effectively balance safety and fairness, growth and risk. Finally, we work closely with the teams that enforce and communicate our policies to ensure consistent, accurate implementation.
- Scoping, researching, drafting, and coordinating the launch of new policies and policy updates, aligned with company goals and stakeholder priorities.
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
- Managing the continuous improvement and iteration of Etsy Inc’s policies and policy enforcement ecosystem, including monitoring current and emerging content policy risks and trends as well as internal escalation trends
- Building consensus regarding the policy stance that is best for Etsy Inc.
- Ensuring that policies are enforced and communicated clearly, consistently, and accurately by collaborating with and advising cross functional teams such as Trust & Safety, Product, Marketing, Comms, Brand Content, and UX Design
- Responding to enforcement team consults and managing high-profile policy escalations related to media attention or inquiries.
- Strong research, writing, and verbal communication skills
- 3+ years of experience developing and supporting implementation of content policies (aka Trust & Safety Policy, Community Policy, User Policy…).
- Prior Trust & Safety Ops experience is a plus
- Ability to establish credibility and rapport with technical and non-technical team members and to drive alignment across multiple functions
- Ability to autonomously manage and prioritize multiple complex policy projects across all stages of the development and implementation lifecycle.
- Excellent analytical and problem-solving skills.
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