Manager/Director, Customer Growth And Strategy

Welcome to Ned

At Ned, we’re building infrastructure so lenders innovate and grow.We’re a customer-obsessed company and excited to cultivate a team that’s dead set to create a better backbone for the economy.

How Lenders Use Our Technology

Lenders across the country use Ned’s end-to-end system to provide a range of revenue-based financial products which streamlines qualification, disbursement, and collections.

Lenders use Ned’s white label solution to:

• Facilitate and track revenue-based lending activities - Capital disbursement, automated revenue-based repayments, loan tracking through completion
• Launch new financial products - Power new financial products with revenue-based repayments, versus fixed repayments
• Originate and qualify new borrowers - Customizable applications, business performance verification, review and approval, and contract closing activities

Business owners use Ned to:

• Automate repayments - Provide visibility into ongoing business performance, keep up with repayments, track overall loan performance, communicate with their lender
• Apply and qualify for financing - Provide business information and performance details, engage in review and approval, contract signing

Where We’re Headed

We’re building fast, and are thrilled to welcome new customers each month. To support our growth, we raised a pre-seed round this year from leading investors like Brooklyn Bridge Ventures, Forum Ventures, Hustle Fund, and Everywhere Ventures (formerly The Fund).

As we look to what’s ahead, we’ll extend our white label platform and revenue-based scoring system so lenders can deploy a suite of differentiated financial products and qualify strong businesses, which might not have collateral or credit.

Does this sound like you?

We’re looking for someone who wants to help set the foundation of something special and build a category-defining company.

You’re comfortable dealing with moving pieces, you work gracefully across teams and functions, and you can build consensus with those that have different perspectives.

You’re the type that rises and falls with their team, and you can persevere and lead with grace if faced with challenges or failure.

What’s more, you thrive in a feedback-driven culture and while you sweat the small stuff, you don’t do so too much. No need to dwell, right?

Most of all, we value smart people who have a point of view on the world around them. That doesn’t mean we care if you got great grades. We’re more interested in how you apply reasoning, how you engage colleagues in respectful discourse, and whether you’re open to being proven wrong.

Last, you’re not shy of taking on the big problems.

We believe that our technology will make lending more inclusive and we hope you would want to rally behind that work. To that end, you’re excited to engage with problems at a macro level and self-start to learn new technologies, systems, and to engage across new domains to make progress with your team.

If this speaks to you, we’d love to meet!

What You’ll Help build

As the very first member of Ned’s customer success team, your work will influence virtually all aspects of our business. You’ll collaborate with Ned’s founding team to:

• Ensure renewals and identify expansion opportunities
• Provide ongoing account support and oversee day-to-day deliverables, scheduling or coordination, related collateral etc.
• Help manage each client’s success program - deliver creative business solutions for complex problems and identify opportunities and strategies for customers to expand engagement with Ned
• Work with Ned founders to assist from time to time in tactical sales or growth-related activities
• Help create and administer Ned’s customer lifecycle management processes
• Coordinate client onboarding and implementation activities
• Build strong relationships with Ned product and engineering teams to deliver customer impact through tech-driven value propositions
• Be the “voice of the customer.” Ensure feedback is translated into deliverables or product requirements

Your background:

• Previous experience maintaining client activities within customer relationship management (CRM) platform(s)
• A total self-starter; you can unblock yourself when unexpected roadblocks occur
• Background working in fintech or in financial services a plus
• Scrappy to the hilt. Enjoys taking on new challenges or untangling scenarios
• Degree level education or equivalent experience preferred
• 3+ years working in a customer service or account management role
• Task-oriented and can handle tonnage of moving parts with grace
• Understands the art of “following up” - can maintain ongoing communication with varied stakeholders and make sure everyone’s on target
• Strong presentation creation/delivery skills; can establish credibility with people
• Has strong verbal and written communication skills

Our core principles drive us forward. Read on to learn more…

Customers Drive Us

• The value we bring to the world is a reflection of our ability to engage thoughtfully with our customers and then activate against their needs.
• We are active listeners, and we are patient when we try to understand and empathize with our customers' core needs.
• Our customers’ are in the business of helping others realize their potential. That is our business too.
• Our customer’s goals drive our technology. As we serve them, our approach to innovation will remain flexible to reflect their dynamic needs.

We commit to a good fight

• We believe that Ned can make our economy more inclusive. That’s a good fight to get behind and it requires confidence in our collective potential and respect for the substance in our work.

Learn as we go

• We promote active learning across all aspects of our work. Active learning helps us grow as individuals, and as a greater team that strives to achieve shared goals.
• We are not entrenched in our beliefs. No single individual has all the answers.We provide a safe forum to share points of view, engage in measured discourse, and we always leave room to shift perspective.
• If we don’t have the information we need to succeed, then we ask the customer.
• It’s great to be proven wrong. If one person is wrong, then we are all wrong together, and that means we learned something new as a team.

We depend on one another

• Feedback keeps us honest and grounded. At Ned, we give feedback to one another and we always strive to do so with respect and clarity.
• Our customers depend on us to be successful. We must depend on one another to be successful, for them. Our ability to see how we affect one another makes us strong.
• As a team, we are humble. When we can help another team member we roll up our sleeves and do so.
• When there’s a win, that means we successfully combined talents to create value. When there’s failure, we fail as a team and we reflect on ways we could have collaborated and we move on. We don’t dwell.

Build amazing things, step by step

• Moonshot goals are achieved step-by-step, and so our culture is to build incrementally - just enough to get to the next juncture of progress with our customers. Our measured approach allows us to learn, to make changes, and to stay efficient with resources.
• Seek out the simple, efficient, or straightforward answers. Layups are always better than three-point shots.
• We measure innovation by customer success. If our customers love what we build for them - no matter how simple or complex in nature - then we are at the bleeding edge of our industry.