Manager, Training Operations Jobs

JOB SUMMARY: This position is responsible for leading the development and execution of training initiatives and solutions for designated business partners that support desired business and performance outcomes. This position is responsible for identifying and addressing training needs, maintaining a consistent culture regarding training, and overseeing the effectiveness of training programs, outcomes and resources.

JOB ROLES AND RESPONSIBILITIES:

1. Leads teams to design, develop and implement training solutions ensuring operational readiness at all times for defined business areas
2. Designs, develops and delivers training and/or leverage existing solutions to ensure the readiness of operational department leaders to run the business and prepare for business growth
3. Monitors, evaluates and ensures training programs meet department standards for instructional design and development standards as well as business partners' expectations
4. Evaluates and addresses processes and workflows for quality and effectiveness; recommend and implement strategic solutions for improvement aligned with department strategies, methods and standards
5. Defines and coordinates training schedules, resources, costs, and day to day responsibilities for the department
6. Provides engaging communication about training programs to encourage employee participation and emphasize the benefits and value of training and education
7. Manages and participates in department projects including the planning, design, development, testing, and implementation phases
8. Collaborates with department leadership and contribute to strategic planning, innovation and continuous improvement efforts
9. Define and execute business goals for the team, including but not limited to the establishment of performance standards, organizational structure, metrics and ad hoc reporting.
10. Select, develop and evaluate staff to ensure the efficient operation of the department.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Demonstrate Company's Core Competencies and values held within.
14. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.
15. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:
The incumbent works independently and exercises discretion and independent judgment. Strategic and innovative thinking, strong people skills and learning/training expertise are required to complete job responsibilities. The incumbent applies a broad knowledge of principles, practices and procedures adding input to make critical business decisions, including staffing and process improvement, and impacts day-to-day operations through the oversight of training endeavors. The incumbent manages and impacts overall department budgets.The incumbent operates with some latitude for unreviewed decisions and uses an extensive range of knowledge to complete job responsibilities.The incumbent manages staff and helps provide thorough and appropriate responses to business partners to meet the goals of the department.

JOB REQUIREMENTS (Education, Experience, and Training):

• Ability to travel with minimal notice
• Ability to lead cultural change while enhancing performance within a cross-functional environment
• Ability to prioritize and manage time
• Knowledge and understanding of key training principles including conducting needs analysis, scoping, designing, developing and evaluating training modules
• Ability to make decisions using limited or incomplete data
• Ability to manage a virtual team
• Minimum of 4 years in a leadership role with people management responsibilities
• Ability to manage multiple projects at the same time
• Ability to influence and drive actions to completion
• Excellent communication (verbal and written), analytical, leadership, interpersonal and presentation organizational, time management, problem solving, strategic, team building, and execution skills
• Ability to coach, give constructive feedback, and motivate others
• Minimum 6 years experience within a training and quality role preferably within the healthcare industry
• Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office
• Minimum Bachelor's degree in healthcare, business, marketing or related field preferred
• Ability to convey information clearly and effectively

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.