Manager, E&S Claim Team

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our E&S Claims Team is currently seeking a Manager to join our growing team. This is a Full time/Exempt role.
POSITION OVERVIEW:
Responsible for development and oversight of E&S claim team to support emerging Specialty Business Unit. This manager will be tasked with developing a team of liability claim professionals to handle complex liability claims. Successful candidate will build a highly engaged team to achieve the key business strategies of the organization through effective complex liability claims handling. Candidate must demonstrate the knowledge and skills to deliver effective complex case management, liability coverage interpretation, performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.
IN THIS ROLE YOU WILL:

• Monitor and control expenses related to claim handling activities.
• Manage according to established expense, reserve and settlement authority levels.
• Responsible for oversight of the operational and technical work of complex liability claim handlers, and implementing claim handling best practices to coordinate consistent handling of our company’s largest liability exposures.
• Interpret complex liability coverage
• Lead quality file reviews

Talent/Performance Management

• Accountable for making decisions that impact the short-term and long-term results of the company.
• Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service.
• Make decisions on how to utilize resources to meet goals and responsibilities set by higher level management.
• Act as an expert resource for direct reports, other teams, business units and claims leadership.
• Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
• Responsible for salary administration recommendations that are directly linked to individual performance.
• Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
• Responsible to identify and provide developmental opportunities through coaching and mentoring.
• May publish white papers to set companywide policy on handling certain large losses. Builds positive relationships with internal/external customers to accomplish organizational goals

WHAT YOU NEED TO APPLY:

• Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
• Proficient using Claims systems (i.e. CSS, PMS, etc.)
• Excellent communicator; communicates frequently in a clear, concise manner
• Anticipates needs of the customer and takes a proactive approach to ensure they are met.
• Able to multi-task and reprioritize
• Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
• Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
• Able to understand and articulate claims operations in a way that drives and achieves team(s) results
• Typically has 10+ years of complex liability claims experience
• Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
• Understanding of applicable statutes, regulations and case law
• Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
• Possess advanced claims technical knowledge combined with the ability to teach
• Bachelor’s degree required, Juris Doctor or other advanced degrees preferred.
• Computer experience (MS Office, excel, word, etc)

Physical demands; work environment:

• Ability to sit and/or stand for extended periods (75%-90%)
• Ability to operate a motor vehicle. - Ability to travel as necessary.
• Ability to use a personal computer and other standard office equipment.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:

• Company paid holidays
• Cultural Awareness Day in support of IDE
• Medical, dental, vision, life, and disability insurance
• Flexible work arrangements
• PTO
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
• 401K with a company match
• Tuition reimbursement

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.
Privacy Policy:
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