Claim Support Assistant Ii

It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
:
Position Description
Will earn a competitive hourly rate of 18.74-$29.98.
Provide support to the Claims department by completing functions that require an advanced understanding of claims support functions, concepts, processes and the organization and workflow for one or more Claims lines of business. Work independently with very limited supervision to complete functions that may require: analysis, research, calculations, or the synthesis of information from multiple sources. Review claim documents for accuracy and determine the next action within the process. Complete subrogation demands including processing paperwork and updating claims systems. Manage diary and unauthorized lists. Request information from vendors and customers upon request from adjusters. Update Total Loss evaluations.
Process paperwork for outgoing checks and car travel interruption reimbursements.Investigate stop pay requests for accuracy.Identify and close-out outstanding checks.Review positive pay reports.Research incoming checks for proper allocation and process deposits. Research and verify insurance on newly assigned claims for claim handlers including both personal and commercial lines of business for both APD and Casualty.Prepare and refer APD file to collection vendors on as needed.
May be assigned tasks normally handled by the lower level staff when necessary.
Education (include minimum education and any licensing/certifications):

• High school education or equivalent
• Completion of ACG approved training program for the position

Experience in:

• Working with P.C. software applications
• Utilizing a personal computer
• Operating a calculator
• Maintaining accurate records
• Writing correspondence and memos
• Maintaining accurate files and records
• Analyzing, researching and resolving administrative problems
• Performing mathematical calculations

Knowledge and Skills:
Knowledge of:

• Claim processing functions
• Claim processing system
• Claim processing policy and procedures

Ability to:

• Prepare claim vendor files
• Organize and prioritize multiple tasks
• Work independently
• Communicate effectively with employees, vendors and customers over the telephone and in person
• Gather data and prepare report information
• Use basic math skills
• Work well under pressure
• Analyze, research and resolve problems
• Work independently with limited supervision
• Audit records , products and computer files

Preferred Qualifications
Education:

• Associate’s degree in Business Administration or a related field, or the equivalent in related work experience

Work Environment
Work in a temperature controlled office environment. Willingness to work irregular hours, including various shifts and weekends.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.