Logistics Specialist (Hybrid/Remote)

Shepard is seeking a Logistics Specialist that will solicit, quote, and sell local, regional, and domestic shipping services. This will include air, group, van line, flatbed, truckload, and caravan.

Essential Job Duties

• Track and trace shipments from pickup through POD
• Process and resolve claims filed by customers
• Provide customers with proper shipping documents, including shipper letter of instructions, bill of lading, and labels
• Set up FTL and LTL loads through preferred carrier program
• Sell and administer logistics services both in-house and occasionally at show site
• Provide rate quotes with a target defined profit margin
• Process and maintain accounting reports for A/R purposes
• Handle overages, shortages, and damages
• Provide routing with preferred carrier base
• All other duties as assigned
• Invoicing and cash collections for balance dues

Requirements

• Experience using web-based shipping vendor websites
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusive, and Teamwork
• At least 1 year of customer service experience
• Ability to work overtime and on-call on weekends when required
• At least 1 year of experience selling and servicing shipping or transportation services
• High Proficiency in Windows, Microsoft Office, and ability to use standard office equipment
• Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and company
• College degree preferred but can be substituted for relevant work experience
• Ability to organize tasks and meet deadlines
• Excellent oral and written communication skills

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business need, job requirements and individual qualifications, and merit.