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Company | SwagUp |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-06 |
Posted at | 10 months ago |
Swag...everyone loves to receive it
- Manage all aspects of carrier relationships, including performance reviews, holiday planning, and contract negotiations.
- Ensure compliance with customs and duties regulations for outbound customer shipments.
- Report on carrier service levels and provide insights to the management team regarding performance, customer expectations, and potential issues.
- Identify and assess opportunities for implementing new logistics solutions, such as zone skipping.
- Optimize carrier selection and routing guide based on service levels and pricing.
- Verify accuracy of carrier invoicing and ensure that any credits or refunds due are promptly processed.
- Collaborate with the CX Team to optimize customer communications related to tracking shipments and providing status updates.
- Manage workflows for the CX team, including researching shipment status, troubleshooting issues, and handling requests for change of address or return to sender.
- Support the optimization of inbound shipments through the utilization of LTL or other consolidated services.
- Experience working with high-growth e-commerce companies, either B2B or B2C.
- 6+ years of experience in the related field
- Experience leveraging customs brokers and logistics consultants to develop cost-optimized and compliant solutions.
- Demonstrated cross-functional collaboration with CX and product management teams to develop new workflows, customer communications, and system capabilities.
- Strong negotiation skills and experience managing all aspects of parcel shipping, including carrier relationships.
- The ability to define performance targets, develop and distribute reports, and communicate insights to the management team.
- Unlimited PTO, we are all adults, you're in control
- Engaging team-building activities to make a remote-first workforce feel connected
- Join the team at a time when you can help shape the future of the company
- Lots of swag!
- Wake up each morning proud of the place you work and the amazing companies you get to partner with
- Parental and Bereavement Leave
- Being part of an organization that rewards results and truly believes in promoting from within, at SwagUp your growth potential is uncapped!
- Medical, Dental, Vision and Life insurance
- Equipment provided to set up a successful work environment
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