Logistics Manager Jobs

About The Role
Williams Racing is hiring a Logistics Manager to join our New York City office. Reporting to the Director of E-Commerce, the Logistics Manager will be responsible for overseeing the entire e-commerce supply chain on a global level. The ideal candidate has a proven track record of managing inventory for consumer brands, ideally on a global scale, with the ability to strategize improvements to the process for efficiency.
Responsibilities

• Troubleshoot conflict orders to reduce time of order received and order shipped out.
• Responsible for tracking product from manufacture to the respective destinations including warehouse, retail stores, etc. and onto the customer.
• Inventory control to ensure stock counts are adequate to fulfil orders in a timely manner.
• Manage logistics processes budgets.
• Process Return Merchandise Authorizations (RMAs), exchanges, and keep real-time inventory counts on damaged goods.
• Assist customers and follow inquiries through resolution.
• Develop cost-reducing strategies and improvement for efficiency.
• Responsible for keeping policy and procedures up to date in our help center and online bot.
• Manage inventory to ensure proper storage space based on forecasting.
• Identify operational problems, suggest solutions, and resolve issues to ensure customer satisfaction and improve operational processes.
• Own and manage relationships 3PL to ensure efficient operations.
• Oversee the movement and receiving of goods and report on delivery success and discrepancies.
• Train and educate customer service team to resolve inquiries.
• Manage customer complaints in a timely fashion.
• Report on specific customer concerns, technical issues and escalate complex problems in a timely manner.
• Report on key inventory data.

Requirements

• Strong decision making, organizational planning, and problem-solving skills
• Detail-oriented and organized
• Excellent critical thinking skills and attention to detail
• Excellent verbal and written communication skills
• At least 7+ years of experience working in logistics or supply chain. Ideally for direct-to-consumer brands
• Experience working with 3rd party logistics is required
• Proactively identify improvement opportunities
• Strong prioritization and negotiating skills
• Able to problem-solve and provide alternative solutions where necessary

Compensation: $80,000 - $120,000 + Annual Bonus
The annual base salary range represents our good faith estimate of the low and high end of the salary range for this position. Actual salaries will vary depending on factors including but not limited to location, knowledge, skills, experience, and performance.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Benefits & Perks

• Company Paid Benefits: Life insurance, Short-term disability, Long-term disability, Paid parental leave, Employee Assistance Program, and medical insurance in our high deductible health plan.
• Summer Fridays: July 4th through Labor Day, the office is completely closed/offline every other Friday.
• 401(k): Eligible after 60 days. Discretionary company match of 50% up to the first 6% of contributions.
• Optional Employee Paid Benefits:Medical insurance in our EPO plan, Dental benefits, and Vision benefits. We also offer Health Savings Accounts, Flexible Spending Accounts, Supplemental Life insurance, and more.
• Time Off: 20 days of PTO for full-time employees and 12 company holidays.

EQUAL OPPORTUNITY EMPLOYER
DORILTON IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE COMPANY'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.