Manager, Learning Management System

The Learning Management System (LMS) Manager provides technical leadership in support of USRC's learning management system. This position is responsible for the design, development, implementation, delivery, and maintenance of resources used for instructional functions. The ideal candidate for the LMS Manager will have knowledge regarding the operation of learning management systems, excellent customer service skills, and the ability to handle detail-oriented work while meeting schedules and deadlines.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Oversee and administer the LMS functions including creation/maintenance of catalogs and curricula, and creating/modifying/maintaining course components.
• Develop set of regular metrics to support analysis, measurement of content effectiveness, and return on investment.
• Establish and implement e-learning policies and procedures.
• Lead efforts to identify, troubleshoot, and resolve LMS-related system issues. Help identify and prevent problems before they occur.
• Work collaboratively with stakeholders to create an overall architecture and strategy for learning programs for the company and adapt current training programs to incorporate e-learning elements.
• Builds relevant analytics to support broader adoption to blended learning approaches.
• Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management.
• Work with subject matter experts and use instructional design principles to script, create and implement e-learning solutions. Partner with instructional designers and key stakeholders to ensure materials are updated and relevant.
• Overall responsibility of the LMS including system, people, security, and course and content management.
• Work with LMS vendor and USRC IT department to effectively deploy system. Coordinates and troubleshoots resolution of LMS issues with end-users.
• Develop systems to ensure regular quality assurance checks for learning technology; respond quickly and efficiently to customer feedback/requests.
• Responsible for all LMS reporting requests from various departments and stakeholders.