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Learning & Development Trainer Jobs

Company

Early Warning Services

Address , Scottsdale
Employment type FULL_TIME
Salary
Expires 2023-10-14
Posted at 9 months ago
Job Description
Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.
From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.
With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.

Join us and make your mark on what’s next in fintech.
  • Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
Overall Purpose
The Trainer serves as a key member of the Human Resource Training team directly supporting key business units. This role is responsible for training new and existing staff on processes, procedures, systems and skills relative to the departments they support. The trainer will develop and deliver effective learning programs. This position is also responsible for coordinating completion of required courses, onboarding, certification programs and ongoing training needs.
Essential Functions
  • Support the company’s commitment to protect the integrity and confidentiality of systems and data.
  • Reinforce Early Warning’s Core Values in training classes.
  • Provide feedback to supervisors on classroom and training performance.
  • Ensure understanding of all systems utilized within the supported organization, either through direct delivery or other acquired modalities.
  • Work with in-house department SMEs on instructional design and consult on customized learning programs.
  • Responsible to ensure understanding of department policies and procedures, products, and applicable regulations.
  • Works closely with leadership to map out training plans for teams and individuals.
  • Conduct training for new and existing employees to ensure compliance and to provide effective tools to trouble shoot, resolve problems and provide a positive experience to both internal and external customers.
  • Maintain training site and documents, including LMS data entry and management.
  • Manage the delivery of learning activities aligned to support business priorities and achievement of goals.
  • Partner with training team members to ensure new hire and continuous training is accurate and relevant.
  • Run training reports and work directly with employees and leadership to meet training deadlines for all required training.
  • Create and manage an engaged classroom environment (live and virtual) to ensure effective learning.
  • Design and develop state of the art training programs and supplemental materials.
Minimum Qualifications
  • Exceptional customer service focus combined with exemplary follow-through.
  • Exceptional presentation skills and ability to train in person or virtually
  • Excellent verbal and written communication skills
  • Background and drug screen
  • Familiar with traditional and modern job training methods and techniques
  • Client focused with an ability to build and sustain relationships, establish trust, and influence others.
  • Education and experience typically obtained through completion of a Bachelor’s degree or equivalent work experience in a related field.
  • Minimum of 2 years experience training, developing or leading others
  • Ability to travel between multiple sites
  • Excellent interpersonal skills
  • Ability to communicate with managers to identify training needs
  • Proven ability to complete full training cycle
Preferred Qualifications
  • Instructional Design of Facilitation certifications
  • BS Degree in Education or Training field
  • Learning Management Systems experience (Workday Learning)
  • Additional related education and/or experience preferred
  • Microsoft Office proficiency
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Due to the live training facilitation and operational components of the training function, work is primarily conducted onsite. Ability to travel up to 20%.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Early Warning Services is an affirmative action and equal opportunity employer.
Some of the Ways We Prioritize Your Health and Happiness
  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 12 weeks of Paid Parental Leave
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to
check our Benefits page here
for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.