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Large Market Account Service Manager- Remote
Company | Guardian Life Insurance Company |
Address | , Remote |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-25 |
Posted at | 1 year ago |
Large Market Account Service Manager:
Do you want to be part of a collaborative Large Market Account Service Manager team?
Are you a problem solver who enjoys diving into issues, breaking down barriers and providing solutions? Do you enjoy challenges and possess strong interpersonal skills to effectively communicate with both external customers and business teams? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, then you might be our next Large Market Account Service Manager.
This opportunity is within the Large Market Services department and will primarily focus on Account Managing Guardian’s largest customers. The Account Service Manager serves as the single point of contact for day to day service inquiries and takes lead on collaboration with all departments, including the Account Manager/Key Account Manager to provide exceptional service. The Account Service Manager will proactively identify leading indicators that supports the need to educate, create actions, and/or solutions to support the customers’ strategic plan.
You have:
- Previous experiences in a client facing or account management role
- Intermediate computer skills: MS Word, Excel and PowerPoint
- BA/BS degree or equivalent work experience
- A minimum of 1-year group insurance experience
You will:
- Build and maintain strong relationships with assigned Large Market Customers
- Provide upfront and continual education of the customer on Guardian processes, policies, procedures including self service functionality and navigation.
- Manage end to end investigation, resolution and response to all customer inquires
- Proactively manage plan activity to ensure integrity of all assigned accounts
Location:
- Spokane WA, Bethlehem PA or Appleton, WI with work from home flexibility
- Up to <10% travel within US
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Salary Range
$55,570.00 - $92,610.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
- Critical illness insurance
- Vision plan
- Dental plan
- Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
- Health care accounts – flexible spending, health reimbursement, and health savings accounts
Life and Disability Insurance
- Accident insurance
- Company-paid Life and Disability insurance plus voluntary supplemental coverage
Retirement and Financial
- 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
- Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
- Paid parental leave and paid family and medical leave policies
- Flexible work arrangements (part in-person/part remote)
- Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
- Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Emotional Well-being and Work-Life
- Commuter benefits in select metropolitan areas
- Child, adult, and elder back-up care support through Bright Horizons
- Emotional well-being, mental health, and work/life resources powered by Spring Health
- Adoption assistance
- Wellness programs, including fitness program and equipment reimbursement
- Student loan assistance
- Tuition reimbursement
- College planning
Justice, Equity, Diversity & Inclusion (J.E.D.I.)
- Employee Resource Groups that advocate for inclusion and diversity
- Matching gifts/volunteering
- J.E.D.I. certification and training programs
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
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