Landscape Maintenance Account Manager

Job Summary:

The Account Manager will be responsible for the management of landscape operations, quality control and customer service for clients under contract with The Byrd’s Group. These responsibilities will include the staffing & scheduling of crews, training of personnel, insect & disease control, customer service and selling landscape change orders.

Essential Functions:

Operations

• Participate in company sponsored training program. Provide instruction to new and existing employees on the proper use of equipment in group sessions and individual training.
• Conduct daily meetings with assigned Foremen to discuss scheduling, work orders, equipment assignment, crew staffing and special requests. Will facilitate daily the crew departure from The Byrd’s Group office.
• Inventory Management
  • Conduct regular inventory inspections for materials used within department.
  • Monitor assigned and spare equipment.
  • Participate in companywide inventory counts.
• Monitor equipment for weekly service schedule and report missed services.
• Will be responsible for the planning, preparing and posting of daily work schedules to execute job functions as estimated in the scope of work and defined by the contract.
• Record previous day’s job schedule and verifies the accuracy of daily timesheets utilizing GPS system for employee and job information. Submits completed timesheets by 8:30am.
• Participate in companywide inventory counts.
• Monitor assigned and spare equipment.
• Perform weekly truck inspections for cleanliness, damages and preventative maintenance schedules.
• Monitor GPS system and administer corrective discipline for alert violations.
• Review Job Reports daily for job status, correct billing and job profitability.
• Adhere to company policies, procedures, and business ethic code as outlined in employee manual. Ensure all policies outlined in the employee manual are administered to employees under their management.
• Equipment Management
  • Monitor GPS system and administer corrective discipline for alert violations.
  • Perform weekly truck inspections for cleanliness, damages and preventative maintenance schedules.
  • Monitor equipment for weekly service schedule and report missed services.
  • Participate in company sponsored training program. Provide instruction to new and existing employees on the proper use of equipment in group sessions and individual training.
• Conduct regular inventory inspections for materials used within department.
• Perform administrative duties as requested to support the finance department and senior management.

Customer Service

• Be proactive and develop relationships with clients through bi-weekly site visits, telephone calls and email correspondence.
• Utilize sales information recorded in CRM software to monitor sales quota: Activity Reports for Leads, Sales Forecast, and Opportunities Won/Lost.
• Communicate professionally with prospects and clients as it relates to products & services offered by The Byrd's Group.
• Maintain accurate records in CRM software for customer service calls, client meetings, quality control inspections and any sales activities within their assigned territory.
• Conduct effective proposal presentations to address the concern of the client and provide a solution.
• Utilize CRM (customer relationship management) software to manage client relationships, promote customer retention and increase sales.

Quality Control

• Participate and contribute to the development of educational programs offered to employees to promote quality, performance and profitability.
• Perform onsite property inspections to ensure correct horticultural practices are in effect and quality control meets the expectations established by The Byrd’s Group.
• Communicate regularly with client to ensure quality control objectives are being met to the client’s expectation.

Additional Responsibilities:

• Demonstrate the ability to interact and cooperate with all company employees.
• Proactively establish and maintain effective working team relationships with all support departments.
• Maintain professional internal and external relationships that meet company core values.
• Participate in marketing strategies for the promotion of The Byrd’s Group business objectives.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

Expectations:

• The Account Manager must facilitate the implementation of the change order.
• The Account Manager must manage all stages of the sales process i.e., bonding & rapport, up front contract, pain, budget, decision, fulfillment, and post-sell.
• The annual sales goal for contract change orders is 20% of landscape maintenance contract dollars under the management of the Account Manager. Sales from change orders will qualify for a 2% commission provided the following criteria is meet.
  • The Account Manager must manage all stages of the sales process i.e., bonding & rapport, up front contract, pain, budget, decision, fulfillment, and post-sell.
  • The Account Manager must facilitate the implementation of the change order.
  • The net profit is greater than 20%.
• The net profit is greater than 20%.

• Commission reports are to be submitted quarterly for payment.
• Pine Straw Applications
• Mulch Applications
• Maintenance Contracts
• Maintenance Renewals
• The following job functions are not subject to commissions.
  • Maintenance Contracts
  • Maintenance Renewals
  • Pine Straw Applications
  • Mulch Applications
  • Irrigation Start-ups
  • Irrigation Shut-downs
• Irrigation Shut-downs
• Irrigation Start-ups

• In addition to normal working hours Account Managers are required to attend HOA meetings, Industry Trades Shows and Sales Presentations.
• The Account Manager position will require an average weekly investment of 45-55 hours per week.
• Working hours are generally 5 days a week, Monday through Friday 6:00am until 5:00pm. On occasion due to work load or inclement weather conditions work is scheduled for Saturday & Sunday. Account Managers are on call 24 hours a day.
• Required reading ‘Good to Great’, by Jim Collins.
• Manage Sales Forecast and Opportunities Won/Lost activities with CRM software. Reports are due weekly on every Monday by 9:00am.
• Account Managers are required to perform assigned and requested duties from the office of the Operations Manager with minimum personal supervision.

Qualifications:

• Excellent communication skills, writing skills, phone & office etiquette.
• Communicate in English and the ability to direct a Spanish-speaking workforce.
• Account Manager must have a minimum of an Associate’s degree in Horticulture and a North Carolina pesticide applicators license.
• 3-5 years of experience in managing commercial landscape maintenance accounts.
• Account Manager must maintain a valid North Carolina driver's license.
• Computer skills and experience with software applications: Infor CRM or comparable Customer Relations Management Program, Sage 100, MS Outlook & Office, Etc.
• Extensive experience in all aspects of: customer relationship management, customer retention and sales of landscape maintenance change orders.

Benefits:

Compensation package will be based upon experience. Our benefits package includes: 401k program, company paid vacations & holidays, health, dental, and supplemental insurance benefits. All employment offers will be contingent upon motor vehicle report, criminal background check, drug screening, and e-Verify verification.