Senior Analyst Technical Programs

Position Title: Senior Analyst – Technical Programs (LSC)

Position Summary

The Senior Analyst will oversee the management of the Electronic Flight Bag Program, associated Apps and Applications, mobile device management, communications, and support. The Senior Analyst is an effective communicator, both verbally and written, and enjoys interacting with a diverse group of people at different levels within the organization. The Senior Analyst can anticipate and manage people's expectations, is comfortable speaking in front of large groups, and is a resilient individual whose personal values match JetBlue's values of Safety, Caring, Integrity, Fun, and Passion.

Essential Responsibilities

• Work with Business Partners (e.g., Apple, AirWatch, Microsoft, Jeppesen) to plan and execute device/application rollouts, design phases, and product roadmaps for Flight Operations.
• Partner with other airlines and represent JetBlue at industry working groups on EFB Program best practices and regulatory topics.
• Manage AirWatch Mobile Device Management (MDM) to support and ensure quality control for EFBs.
• Electronic Flight Bag (EFB) management as an Assistant EFB Administrator
• Lead Product / Project Management efforts for all EFB apps and initiatives.
• Author Technical Programs communications to keep Pilots current and up to date with the latest information regarding EFB apps, operating system, policies, and procedures.
• Collaborate with SMEs and divisional stakeholders to maintain EFB Program feedback channels.
• Assist Flight Operations leadership with ad-hoc projects, research, and development of solutions and communications plans.
• Design technical training materials, videos, SharePoint sites, infographics, apps, and icons.
• Manage Jeppesen Document Manager (JDM) to ensure charting and navigation content is properly assigned to individual pilots.
• Manage the Electronic Flight Bag collection and documentation as a Comply365 Administrator
• Other duties as assigned
• Evaluate technology options, tools, and improvements to make recommendations to IT and Flight Operations leadership.

Minimum Experience And Qualifications

• Advanced knowledge of iOS/iPadOS/MacOS ecosystem
• Excellent verbal and written communication skills
• Familiarity with User Experience (UX) and User Interface (UX) product and system design processes
• Three (3) years of analytical experience and/or quality management
• Strong organizational skills
• Strong team building interpersonal skills
• Working knowledge and demonstrated competency with the Microsoft Office Suite including Word, PowerPoint, Access, and Outlook with expert abilities in Excel and SharePoint
• Working knowledge of both video and photo editing tools such as Adobe InDesign, Adobe Premiere, and Adobe Photoshop
• Advanced computers skills, including knowledge of programming, database usage, and development
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• Available for occasional overnight travel (up to 10%)
• One (1) year of experience in aviation or with a part 121 carrier in a technical role
• Must be legally eligible to work in the country in which the position is located
• Bachelors Degree in a technical field of study; OR demonstrated capability to perform responsibilities with a High School Diploma/GED and at least (4) years of previous relevant experience
• In possession of valid travel documents with the ability to travel in and out of the United States
• Able to pass a pre-employment drug test

Preferred Experience And Qualifications

• Bachelor’s Degree in a STEM area of study
• Demonstrated competency with front-end design
• Swift UI familiarity
• Aeronautical navigation and charting system familiarity
• Three (3) years of experience in aviation or with a part 121 carrier in a technical role
• Snowflake familiarity
• Mobile Device Management (MDM) familiarity

Crewmember Expectations:

• Potential need to work flexible hours and be available to respond on short-notice
• Regular attendance and punctuality
• Able to maintain a professional appearance
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Work Environment:

• Normal office environment.

Equipment:

• Computer and other office equipment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $64,000.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.