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It Helpdesk Support Analyst
Company | Motion Recruitment |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-08-14 |
Posted at | 10 months ago |
Who We Are
A company with facilities in the United States, Europe, and Asia, and over 40 years of business that provides high-reliability microelectronic components and services to various demanding industries, including aerospace, defense, medical, industrial, and telecommunications. These hardware/computer parts are designed to withstand harsh environmental conditions, including extreme temperatures, radiation, and vibration.
Who You Are
The IT Technician will maintain the company's IT systems, provide end-user support, and manage software and related infrastructure. This encompasses a wide range of physical devices, including servers, routers, firewalls, switches, PCs, and printers. You will also be responsible for on-site troubleshooting and support for end-users, collaborating closely with individuals at all levels of the organization to ensure the seamless operation of IT systems and software.
Responsibilities
A company with facilities in the United States, Europe, and Asia, and over 40 years of business that provides high-reliability microelectronic components and services to various demanding industries, including aerospace, defense, medical, industrial, and telecommunications. These hardware/computer parts are designed to withstand harsh environmental conditions, including extreme temperatures, radiation, and vibration.
Who You Are
The IT Technician will maintain the company's IT systems, provide end-user support, and manage software and related infrastructure. This encompasses a wide range of physical devices, including servers, routers, firewalls, switches, PCs, and printers. You will also be responsible for on-site troubleshooting and support for end-users, collaborating closely with individuals at all levels of the organization to ensure the seamless operation of IT systems and software.
Responsibilities
- Maintain the hardware and software infrastructure for end-users.
- Empower the workforce by providing reliable tools.
- Develop project scopes, timelines, budgets, and action item lists to effectively manage projects, ensuring timely completion within budget while meeting business needs.
- Collaborate with other roles in the Computer Services department to mitigate company risk through the implementation of firewalls, account settings, system backups, redundant equipment, and other measures.
- Educate users on the features and functionalities of devices that can enhance productivity.
- Provide support for Microsoft Office and Office 365, both on-premises and cloud-based.
- Deliver training sessions on new systems.
- Deploy and service essential software packages.
- Act as a catalyst for change within the company.
- Stabilize, standardize, and maintain the hardware and software infrastructure .
- Apply project management methodology to ensure successful project outcomes.
- Improve and utilize remote PC management processes and toolsets.
- Assist in the management of vendors and consultants when necessary.
- Maintain a safe work area by adhering to safety procedures and equipment operating rules, while keeping the workspace clean and organized.
- Actively participate in various meetings and work groups to facilitate cross-functional collaboration, address concerns, obtain approvals, resolve issues, and stay informed about new developments, requirements, and policies.
- Perform or assist with necessary operations to ensure workflow continuity, meet schedules, and uphold quality standards.
- Mon-Fri Onsite/In-Office (Apopka, FL)
- PTO
- Health, Vision, Dental
- Full-time: 50000 USD per year
- 401(k)
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