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Company

GotWorX Staffing, Inc.
Address Tamarac, FL, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-07-04
Posted at 11 months ago
Job Description
ROLE AND RESPONSIBILITIES Under direct supervision of the Network Administrator, the helpdesk Technician will be responsible for providing technical support to in-house
& remote employees. The support includes solution to hardware, software, and networking issues; other range of support applies.
  • Excellent analytical and diagnostic skills.
  • Talking to clients through basic problem-solving processes.
  • Follow up with customers to ensure issue has been resolved.
  • 5+ years working as a help desk specialist.
  • High-level communication skills.
  • Ability to learn and adapt quickly to new technologies
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks. QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Providing basic computer training.
  • Provides answers to users by identifying problems, researching answers, and guiding clients through corrective steps.
  • Support all warehouse wireless devices.
  • Providing IT related support in person, over the phone, or via remote access to employees.
  • Diagnosing issues with computer software, peripherals, and hardware.
  • Strong understanding of Windows 10 Desktop/Workstation Operating Systems
  • Bachelor’s degree computer science/ information technology or equivalent experience.
  • Installing, upgrading and repair hardware and software.
  • Running software diagnostic tools and physically inspecting hardware systems.
  • Manage helpdesk ticketing process ensuring the service levels are achieved.
  • Ability to troubleshoot complex hardware and software issues, in person or remotely.
  • Patience and understanding.
  • Expert level experience of installation, configuration, reimaging, and support of computer systems hardware and software
  • Troubleshoot and fix network wiring related issues.
  • Support VoIP system.
  • Advanced knowledge of help desk software and remote-access systems.
  • Ability to handle stress and deliver positive service
  • Proactive thinker with attention to deta Additional Notes The below attendance is to be covered in a rotation schedule by four IT Technicians. January to September: Mon-Friday: 8:00 AM to 7:00 PM (hours can be extended to 9:00 PM occasionally) Saturdays: 8:00 AM to 3:00 PM October to December: Mon-Friday: 700 AM to 10:00 PM Saturdays: 8:00 AM to 3:00 PM