It Level Ii Analyst Jobs

Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

Diagnose, troubleshoot, repair software, hardware, and network malfunctions.

Log inventory hardware assets and report capital assets after installation.

Inform and train users in equipment and software operation.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Familiarity with project management concepts and tools include waterfall and agile.

\tUnderstand and document business requirements

\tTranslate business needs into actionable technology requirements

\tDevelop and describe business benefit

Bachelor's Degree required, or equivalent experience.

Previous experience in a US Foods role, or minimum 4 years of experience in retail.

Working knowledge of defect/change management processes

Knowledge, Skills and Abilities / Competencies

Minimum Education and Experience Requirements

Leading and/or participating in requirement gathering sessions

Developing requirements, system review and test, functional design, develop process flows

Business related experience with Health Care domain

Manage tasks related to the NM Medicaid Management Information System Replacement (MMISR) project.

Education and years of experience must be related to the purpose of the position.

These combinations of education and experience qualify you for the position:

Developing, analyzing documents requirements, as well as business process decomposition and modeling;

The ideal candidate has experience with:

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Fundamental knowledge of networking, hardware, and software

Strong troubleshooting and critical thinking skills

Knowledge of TCP/IP and data protocols

5 to 7 years’ previous experience in IT Helpdesk field or the MSP related field

Analyze, troubleshoot, and evaluate existing wired and wireless network systems Computer Hardware and Software Troubleshooting

Two years' experience with data management.

Support the deployment and management of CSO's Instability Monitoring and Analysis Platform.

Manage data streams for the Advanced Analytics teams including keeping up to date internal repositories for public and official sources.

Demonstrated experience in communicating insights from structured and unstructured data to non- technical audiences.

(IMAP) to include content curation and systems administration.

Ensure conflict analysis products and IMAP content are kept up to date and are founded in rigorous political science theories.

Self starter that can manage time effectively and operate with minimal oversight.

Associates in Computer Science or equivalent work experience required.

Three years’ equivalent work experience in a position responsible for managing servers and desktop PC environment required.

Experience with Windows 2008/2012, VMWare Administration, Exchange, Backup methodologies required.

Software knowledge (Vision Solutions-Double Take, Beyond Trust, MS, SQL)

Hardware knowledge (HP Blade Chassis and servers, HP, 3Par Storage)

IT support for Auto Dealerships and knowledge of multiple DMS’s (Dealer Management Systems)

Microsoft Windows, Microsoft 365 deployment, administration, and management

Virtual Device administration and management (Microsoft Azure)

Directly interfacing with MSP style monitoring and maintenance dashboard to provide technical and remote support for end users.

3-5 years of technical and customer support experience (Auto Dealership IT support a plus)

Remote desktop support for Microsoft Windows & Office Technologies (Desktop, Cloud)

Bachelor's degree in Public Policy, Business Administration, Public Management, or a relevant field.

Assists in developing clear guidance for implementing partners and USAID stuff related to their safeguarding responsibilities.

Minimum of three years of experience.

Provides expert coordination, and consultation on preventing and prohibiting safeguarding violations in USAID's programs.

Assists in receiving, reviewing, evaluating, coordinating, and responding to allegations of safeguarding violations within USAID's acquisition and assistance work.

Produces memoranda, review and analysis on safeguarding matters.

IT certifications or equivalent work experience preferred

Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required

Remote control tools - Bomgar preferred

See attached for a detailed job description

Experience with device Management with Microsoft Intune/EndPoint Manager

Self-management with a process-oriented mindset

1+ years using an Identity and Access Management (IAM) such as Okta, Ping, OneLogin.

1+ years working with Box, SharePoint, Lucid chart, Dropbox or another Document Management System

Experience managing Lastpass or other password managers

Provide attentive and proactive installation, support, feedback, and accountability to projects assigned by the IT & MSP Manager.

Strong knowledge of Network Monitoring, and Endpoint Management tools

Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.

5+ years of experience within IT support, infrastructure, and networking roles.

Strong proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private cloud (e.g., AWS) and virtualization technologies a plus.

Microsoft or other technical certifications highly desired.

Expert level troubleshooting skills in a Windows environment, including desktop and server OS.