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Tier Two It Helpdesk Support Jobs

It Support Specialist, Tier I
By Global CTI Group At Bakersfield, CA, United States
Someone that has experience loading Windows 10 and 11 from scratch and installing business software.
What will we offer you?
Someone who can answer Tier 1 support requests from clients via incoming calls or email support requests.
Someone that can create and modify users in Active Directory and add users to Exchange.
Someone that can work in Microsoft 365 and add licenses and create and modify users.
Help desk: 3 years (Preferred)
It Support Technician - Helpdesk
By Greenheck Group At , Schofield, 54476
Work with IT management to provide proper levels of customer service based on customer needs.
Working knowledge and experience with Windows 10 and VDI software operating systems; Microsoft Office suite.
Work with remote users across corporate environment to provide support with various remote-control software.
Between 1-3 years of work experience is required.
General knowledge of Information Technology concepts and procedures
Knowledge of computer hardware and peripherals
It Support Specialist, Tier Iii
By Global CTI Group At Bakersfield, CA, United States
Must possess strong customer services abilities and communication skills.
The ideal candidate should have the following technical skills and experience:
Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.
Onsite Support activities at client sites if remote resolution cannot be accomplished.
Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.
8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.
Helpdesk Support It Jobs
By NexCore Group At , Denver, 80202 $55,000 - $60,000 a year
Strong communication skills, ability to work cooperatively with coworkers, management, and vendors
Support users at their desk, over the phone, and remotely
Be “remote hands” for working on servers and networking equipment
Strong problem diagnosis and creative problem-solving skills
Critical thinking skills: make assessments and provide solutions to problems.
Eligible for discretionary benefits: annual performance bonus of 10%
It/ Helpdesk Tech Support
By CBH Homes At Meridian, ID, United States
Outstanding organizational and time-management skills
Proven experience as IT Technician or relevant position
Excellent diagnostic and problem solving skills
Good knowledge of internet security and data privacy principles
Work with IT team to handle all IT help desk requests, follow up to ensure complete
Report on/track requests for trends/recurring issues that need to be resolved
Tier 3 It Support Jobs
By Staffing Technologies At Atlanta Metropolitan Area, United States
· Expert level knowledge in all areas of ownership and confidence to support other areas
· Manage and prioritize tasks, problems, change, and projects
· Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues
· A good understanding and broad knowledge of computer technology and networking architectures
· Excellent communication, interpersonal, organizational, and presentation skills
This role is onsite x5 days a week in the downtown ATL area.
It Helpdesk And User Support - Lead - Government Services
By HORNE At Ridgeland, MS, United States
Provide management reports on help-desk operations and issues regarding the support of Information Resources.
Bachelor's degree in Information Technology, Information Systems, or a closely related field OR equivalent combination of education and experience
Manage helpdesk and user support staff.
Conduct performance evaluations and monitor team performance.
Assign work to technical staff to ensure timely and effective response
Monitor helpdesk operations and escalate help-tickets to ensure client's problems are handled expeditiously
It Helpdesk Support Jobs
By Tech Providers, Inc At United States
Adherence to schedules (published in the Workforce Management application).
Upskilling to support additional customers will continue directly following training graduation.
Relying on resources as trained (knowledge base, websites, support channels).
Please see below job details:
Position : Contact Center Tech Rep
Duration: 3 + months with the possibility of extension
Tier 1 Helpdesk Support Resource
By INFOLOB Global, Inc. At Harrisburg, PA, United States
EDUCATION AND EXPERIENCE Minimum Qualifications:
Strong excellent written and verbal communication skills.
Position: Tier 1 Helpdesk Support Resource
Duration: 6 Months Contract to Hire
Troubleshoot issues, by asking clarifying questions to discover underlying causes of concern. Escalate issues as appropriate.
Maintain call ownership and provide regular and continuing communication with customer(s) until resolutions are reached.
It Helpdesk Support Analyst
By Motion Recruitment At Orlando, FL, United States
Improve and utilize remote PC management processes and toolsets.
Apply project management methodology to ensure successful project outcomes.
Assist in the management of vendors and consultants when necessary.
Stabilize, standardize, and maintain the hardware and software infrastructure .
Maintain the hardware and software infrastructure for end-users.
Deploy and service essential software packages.
It/ Helpdesk Tech Support /Network Admin Assistant
By CBH Homes At Meridian, ID, United States
Outstanding organizational and time-management skills
Proven experience as IT Technician or relevant position
Excellent diagnostic and problem solving skills
Good knowledge of internet security and data privacy principles
Work with IT team to handle all IT help desk requests, follow up to ensure complete
Report on/track requests for trends/recurring issues that need to be resolved
It Helpdesk Support Jobs
By Robert Half At La Jolla, CA, United States
At least 1 year of Helpdesk experience
Adobe Creative Cloud support (basic knowledge of the application)
Assist users with computer issues – both hardware and software
Office 365 support – Outlook, Word, Excel support
Assist the warehouse with issues including the above but also including scanners and mobile devices
Common systems you will be directly troubleshooting are both PC and Mac computers, printers, mobile devices such as iPads
It Helpdesk Remote Support; Support Specialist I
By Liberty University At United States
Previous education or professional certifications may be considered in lieu of work experience.
Escalate tasks due to need for higher level of technical ability or customer service skills required.
Strong customer service, interpersonal, and communication skills.
Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.
A minimum of one year of experience in computer troubleshooting or a similar technical field.
Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.
It Technician - Helpdesk Support
By Mercantile Bank At Wyoming, MI, United States
General knowledge of cable management and general phone administration.
Minimum of 1-year IT experience.
IT Certifications preferred but not required.
Serves as contact for Internal Bank IT Help Desk Support
Originates and resolves help desk incidents and change orders in a timely manner
Assists with new employee setups, adds, changes, and/or moves
It/Helpdesk Support Level I-Ii
By TBF ENTERPRISES, INC. At Tequesta, FL, United States
IT support for Auto Dealerships and knowledge of multiple DMS’s (Dealer Management Systems)
Microsoft Windows, Microsoft 365 deployment, administration, and management
Virtual Device administration and management (Microsoft Azure)
Directly interfacing with MSP style monitoring and maintenance dashboard to provide technical and remote support for end users.
3-5 years of technical and customer support experience (Auto Dealership IT support a plus)
Remote desktop support for Microsoft Windows & Office Technologies (Desktop, Cloud)
It Support / Helpdesk Specialist
By OpenBet At Chicago, IL, United States
Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
Fulfil User Account Management requests, including Access Card Management
Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)
Maintain the asset database and hardware inventory for Chicago Office; Manage stock of IT Equipment and maintain Lifecyle Management
Strong knowledge and experience of operating system administration (Windows OS / Mac OS)
Tier Two It Helpdesk Support
By Affinia Healthcare At St Louis, MO, United States

POSITION TITLE: Tier Two IT Helpdesk Support REPORTS TO: Assistant Vice President of Information Services STATUS/HOURS: Regular/Full-time (Evenings and Weekends as scheduled) POSITION SUMMARY: The ...