(It Generalist) Jobs

Our Direct client is looking for an (IT Generalist), in Appalachia,PA (1099)

Job Title- (IT Generalist)

Job Type-contract, Onsite

Job Location-Appalachia,PA

Inerview mode-Virtual

Preferred Candidate-Local

I. Function as a Facility IT staff.

• Provide, review and/or submit request forms as needed for users to obtain computer systems access (DOC mainframe computer, Internet, email, Network Id Cards, etc.).
• Work involves performing work in a centralized support capacity providing statewide technical assistance on desktop hardware and software, and establishing and implementing supported agencies' hardware and software installation standards.
• Administer the network. Add/change/delete network resources (data, application and print servers, etc.).

II. Work with limited supervision to resolve equipment, software, applications and telecommunications issues.

• Refer to the Service Now incident/problem resolution database in an attempt to resolve the issue.
• User support duties include responding to calls, emails, and walk-ins for assistance, documenting problems, and diagnosing, troubleshooting, and resolving hardware, software, and network problems.
• Record appropriate information regarding the caller, his/her work location, the nature of the issue, and all actions taken/information provided, etc., in the IT Services incident/problem resolution system.

III. Install and maintain computer and network related equipment and software.

• Examine installation area for appropriate equipment environment.
• Determine equipment, software and network requirements.
• Utilizes various types of tools and techniques to test, verify, troubleshoot, and resolve network problems.

IV. Manage IT related projects

• Work with software and applications on varying equipment platforms to become increasingly familiar with their operation.
• Reviews technical manuals and other literature, attends seminars, conferences, and training classes to maintain currency with new information services, products, and IT developments.
• Resolves or escalates project related issues including project scope changes, timeframe concerns and project risks via established project reporting procedures.
• Reviews assigned project plans and tracks status of projects.
• Keep abreast of the microcomputer and mainframe computer hardware, software, applications and telecommunications used throughout the supported agencies through continued on-the-job training.

Required/Desired Skills Skill Required /Desired Amount of Experience 5 years of relevant IT experience (no technical certification(s) needed). Required 5 Years Feel free to connect at [email protected] for more information.