Inside Sales Manager- Remote

Description:

About Bender

For over 75 years, Bender has been a market leader in providing electrical safety equipment to industries worldwide. Our wide portfolio of cutting-edge products ensure that people, equipment, and facilities worldwide are protected with the latest in electrical safety technology. Our worldwide network of over 70 offices, representatives, and partners offer comprehensive product, application, and technical support.

Bender's core competence is electrical safety. With expertise in virtually every industry, Bender provides both the products and knowledge to meet the demands for customer-specific solutions. Always on the cutting edge, our portfolio of electrical safety solutions focus on a wide range of industries, from mainstay industries such as hospitals, mining, and manufacturing, to newly developed industries such as solar, wind, and electric vehicles. Our ongoing research and development in virtually all industries ensures that no matter the application, you can count on Bender to be your partner in electrical safety.

Benefits

At Bender Inc. we believe in providing a generous benefits package to our employees to help cover the always rising medical costs and keep them out of pocket spend very low. Bender Inc. covers 100% of insurance premiums for Medical, Dental, and Vision for eligible employees and their qualifying dependents. The benefits we offer to our employees include:

• Dental
• Health Care and Dependent Care Spending Account
• Life Insurance
• Short-Term Disability
• Paid Maternity/Parental Leave
• Vacation & PTO
• 12 Paid Holidays
• Long-Term Disability
• Safe Harbor 401k Plan, where the company contributes 3% of annual salary.
• Employee Assistance Program
• Vision
• Medical (including prescription plan)

Main Duties and Responsibilities

• Maintain KPI measurements by monitoring sales performance and statistical reports of team.
• Qualify customer complaints, customer inquiries, and assigned sales leads and ensure non-sales related requested are routed by Inside Sales Team to appropriate departments.
• Ensure that sales policies, regulations, and procedures are maintained by the Inside Sales teams.
• Assist Sales Leadership in the development of the Inside sales team KPIs and Goals.
• Ensure sales pipeline consists of qualified lead generation team.
• Scout and identify upselling opportunities among existing clients.
• Prepare and develop training programs for Inside Sales employees.
• Follow all Bender Inc. Safety Polices and Procedures, as well as the safety requirements of our customers where applicable.
• Responsible for correcting or amending purchase orders with customers that do not fit against departmental policy for assigned opportunities.
• Oversee the activities of an inside sales team to ensure a streamlined RFQ process.
• Oversee the regular update of the CRM database (SalesForce) to ensure its validity.
• Manage and inspire Inside Sales team towards the achievement of defined goals.
• Contribute with more efficient, streamlined processes and standard operating procedure creation and modifications.
• Assist Sales Executives in the deployment and maintenance of Product Profiles and Pricing in CRM.
• Actively engage with all Regional Sales Managers and assist with 1st level application assistance for channel partners, distributors and or end-users directly.
• Identify, mentor, and develop talent of team members with a performance cultural in mind.

Other Duties

• Assist in the review, development, and execution of Standard Operating Procedures (SOP).
• Assist in the review, development, and execution of Marketing and Sales Materials.
• Completing other duties as assigned to support the business.2z
• Complete reports and achieve metrics as directed by Supervisor.

Requirements:

Educational and Experience Requirements

• Basic ability to read and understand schematic drawings, panel schedules and specifications (preferred)
• Bachelor of Business Administration or equivalent (Bachelor of Science in Business Administration (BSBA) – preferred)
• Highly efficient with Microsoft 365 Office Suite
• Language proficiency: American English - Level 4 (ILR)
• Basic understanding of electrical systems; Single and Three-Phase AC and DC Power (preferred)
• Basic proficiency with ERP systems (required); SAP (preferred)
• 7+ years’ experience in Sales, business administration, business development, sales operations selling tangible technical products (electrical distribution or power industry preferred)
• CRM experience 5+ years (required); SalesForce CRM (preferred)

Other Requirements

• Strong communication skills (written/oral)
• If remote office - Ability/willingness to travel to Bender Americas HQ located in Exton, PA when requested
• Interpersonal skills
• Ability to multitask
• Customer orientation
• Negotiation skills
• Authorization to work in the US, No visa sponsorship available
• Willingness to learn new things
• Ability to work with a team
• High ethical & moral standards

Physical Demands

• Frequent operation and use of computer
• Capable of adequate judgement, decision making, reasoning, comprehension, strong English written and verbal communication and stress control.
• Occasional stooping, bending, crouching, reaching or crawling
• Must be able to understand and follow basic English instructions and guidelines, complete routine paperwork, as well as prioritize work schedule
• Incumbent must have the ability to count accurately, add, subtract, multiply, divide and record, balance and check results for accuracy.
• Occasional lifting and moving of 10-45 pounds
• Sitting for extended periods of time, some walking and standing

Work Environment

• Occasional exposure to typical production environments that may or may not be climate controlled and may be exposed to areas that require use of personnel protective equipment.
• This position primarily operates in either a home office or typical office environment where the employee will encounter average indoor conditions and noise.

The above statements and information are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodations to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation’s pursuant to the Americans with Disability Act. In addition, employee must follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.

We are an Equal Opportunity and Affirmative Action Employer.