Incentive Processor Jobs

Summary

We are looking for a talented individual…
To join our team as an Incentive Processor on our Residential Program Team in Portland, Oregon delivering energy efficiency program implementation services to an Oregon based non-profit client. The ideal candidate is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are a must. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct customer support via phone and email, and working collaboratively with the team to meet Program goals. Additional activities include:

Quality Assurance – Manages and controls processing of rebate / incentive applications and claims for energy savings programs, to ensure that contractual obligations are met, claimed energy savings is reasonable, and payments are properly calculated, approved, paid and recorded. Addresses disputed rebate claim data. Prepares and reviews required documentation. Ensures that standards for contract proposals, including contract clauses and attachments, are observed, and that rebates offered are in compliance with programmatic guidelines. Coordinates the review and revision of procedures, specifications, and forms. Provides input on quality control procedures and documentation. Ensures timely payment of incentive invoices and end user incentives. Performs systematic quality assurance verification.

Customer Service – Takes and processes transactions by telephone, internet, and correspondence from customers and stakeholders. Enters and maintains incentives database(s). Maintains knowledge of company products, services, and customer service processes & procedures. Documents conversations with customers, recommends products or services to customers, and advises on program incentives. May be assigned product, program, region or customer accounts. Communicate and resolve disputed rebate claim data. Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this exciting career opportunity, you’re a great fit if you can…

Compensation:

$18.00 - $22.00 / hourly

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Additional

CLEAResult continues to be committed to the health and safety of all employees, customers, partners, and the communities we serve. As we prioritize hiring of talent for essential positions that meet the critical needs of our customers, we intend to continue supporting the fight to end the pandemic. Employees’ health and safety while meeting client expectations remains our top priority.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all-inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.