Ar Processor Jobs

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

This position completes clerical duties critical to the daily function of the credit department within established departmental policies and procedures. This position will provide backup for the Credit Analyst role, as needed. NOTE: This is a remote-based position, with periodic office visits required. Candidates in the Greater Cincinnati, Northern Kentucky, Southeast Indiana region preferred, to travel periodically to our Independence, Kentucky offices.

AR Processor - Duties and Responsibilities as position/experience evolve:

Responsibilities

• Assist end user credit representative with fraud orders during peak season.
• Process adjustments from the AR shared mailbox.
• Send communication to customers who take unauthorized/unexplainable deductions.
• Assist with credit card chargeback documentation.
• Reconcile loan accounts and payment processing.
• Provide support during audits by pulling backup documentation as selected for review.
• Process stranded authorization credit card report on a weekly basis.
• Support payment processing, including checks and ACH payments.
• Serve as back-up to other Accounts Receivable employees who are out of the office.
• Manually charge credit cards after invoice based on customer’s request.
• Review and correct system misapplications daily.
• Digitally archive work product per department policy.

Communication

• Communicates with team members using written and verbal communication that is detailed, accurate and grammatically correct

Quality

• Employee must be committed to quality and meet and/or exceed quality goals established by Accounts Receivable management.

Decision Making / Problem Solving

• Must possess the ability to work independently.
• Ability to retain information in a fast paced, task driven role.
• Must be detail oriented and exhibit excellent problem-solving skills.

Knowledge/Skills/Experience:

Basic (Required)

• Demonstrate excellence in digital literacy.
• High School Diploma or GED
• Experience in Accounting or related field
• Intermediate Microsoft Excel
• Adobe Acrobat Pro
• Track record of ability to perform duties independently with minimal direction in an accurate and effective manner.
• Must be highly flexible and a teammate.
• Excellent oral and written communication skills

Preferred

• Solid understanding of Excel tables, formulas, and advanced functions
• Experience with fraud detection and associated software
• JD Edwards EnterpriseOne

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.