Inbound Customer Service Agent - Factory Service (Remote)

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about their GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
As a Factory Service Agent with ASI/GE Appliances, you will assist inbound customers by advocating for a satisfactory resolution within internal departments. This position is an excellent opportunity for those wanting to positively impact the owner experience and wish to start an exciting career!
Opportunities are available for candidates residing within 50 miles of one of the locations mentioned below. You can assess your location eligibility by using Google Maps. You must meet our location requirement in order to be considered.

• Rapid City, SD
• San Antonio, TX
• Memphis, TN
• Cincinnati, OH
• Tulsa, OK
• Greenville, SC
• Nashville, TN
• Jackson, MS
• Louisville, KY
• Salt Lake City, UT

We offer a base rate of $15.00/hour+ weekly incentives based on your quality scores- paid weekly.
Training requires a 6-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 7:00 PM (CST), Monday through Friday.
Benefits & Perks
We offer a comprehensive benefits package:

• Gym membership reimbursement
• Short-term and long-term disability
• Work-from-home opportunities (equipment provided)
• Tuition Reimbursement
• No Weekends
• Discount Programs
• Paid time off
• Career growth opportunities
• Medical, dental, and vision benefits eligibility on day one of employment
• Life insurance
• Paid on-the-job training and mentoring

Inbound Customer Service Agent - Factory Service (remote)USA, Cincinnati, OH

• Provide consumer education to save in-warranty and service contract calls.
• Utilize selling techniques and CBR to retain and increase the out-of-warranty business.
• Adhere to safety policies and procedures to ensure a safe work environment.
• Achieve and maintain specific Save-The-Call & productivity goals.
• Other duties as assigned by leadership.
• Utilize Case-Based-Reasoning (CBR) to save the service call.
• Negotiate and implement concessions that are in the best interest of the customer and consumer.
• Reschedule service calls for customers by communicating with dispatchers for special requests and customer concerns about parts.
• Message dispatch for follow-up on appointment times and other troubleshooting.
• Assist consumers in setting up service repair for their appliances; check the availability of technicians and make appointments for service calls.

• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Excellent written & verbal skills.
• 2+ years of sales or customer service experience desired.
• Ability to communicate effectively in English is a requirement.
• Moderate to advanced computer skills; navigating multiple online applications.
• High School Diploma or GED
• Exceptional organizational skills; ability to effectively multi-task.

• Flexible with the ability to take direction from management yet work independently to achieve goals.
• Desire to work in a team environment towards common goals.
• Active listening skills and the ability to ask questions.
• Conflict resolution skills; negotiation skills; and time management skills.
• Passion for helping customers and problem-solving.
• Ability to remain calm while showing empathy while handling challenging customer concerns.
• Flexibility, being the ability to adapt to change. Critical thinking skills.

• Internet Speed Requirements:
  • Ping 50 Mbps or lower.
  • Download 25 Mbps or higher.
  • Upload 10 Mbps or higher.
• Ping 50 Mbps or lower.
• Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., PC, keyboard, mouse, monitors, cords, and an ethernet cord).
• A local internet provider: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues).
• Download 25 Mbps or higher.
• Upload 10 Mbps or higher.

• Ethernet connection is required for all applications.