Customer Service Agent Jobs

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta.

MGS has immediate openings for Customer Service Agent at Miami International Airport.

Pay Rate: $18.73 per hour Status: Part Time

Benefits:

• Medical, dental, vision benefits
• Paid Time Off (for FT positions)
• Employee Parking share cost (MIA)
• Career growth
• 401(k) Retirement Plan
• Paid Training
• Incentive Rewards
• Referral Bonus

Objective and Essential Duties:

Provide various services such as wheelchair, security, and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people

• Provide wheelchair services ensuring that all security procedures are met.
• Provide security at different areas (such as door, ramp, catering, bag room)
• Provide porter services
• Prevents losses and damage by reporting irregularities to the supervisor.
• Collect wheelchairs from terminals and parking lots.
• Performs all other duties as assigned by management.
• Maintain the wheelchairs in good condition and report the ones that need to be fixed.

SHIFTS:

Morning, Afternoon and Night shift available

Education:

• High school diploma or GED

Requirements:

• Must exhibit exceptional customer service and communication skills, both verbal and written

• Must be able to read, write and speak English and/or Spanish.
• Maintain a relationship with both employees and clients.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test

• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
• Must be at least 18 years old
• Ability to bend, push, and lift up to 70 pounds on a regular basis in order to perform the essential functions of the job.

Environmental Requirements:

• Works non standard work hours, evenings, weekends, holidays.

Competencies

• Teamwork
• Committed
• Honest and Dependable

• Innovation
• Good Communication
• Customer Service