Customer Service Agent (On-Site)

Who We Are:

Our team of innovators and visionaries is passionate about pushing the envelope and taking bold risks that inspire people to realize their beautiful potential. With our HQ in Los Angeles, Miami, and our two offices in Ohio, we’re constantly raising the bar and evolving to create a more diverse and cultivating work environment.

We develop our digital platforms and promote industry-leading products across online, mobile, social, and retail markets. Integra Beauty has created L’ange, Upness, and OFIR three leading consumer goods brands that are paving the way for unlimited brand incubation. Our team is at the forefront of emerging trends and we are looking for like-minded individuals to continue growing our company.

About the Role:

L’ange is looking for an enthusiastic self-starter to join our Customer Experience team. Reporting to the Customer Service Supervisor, the Customer Experience Representative will work closely with Marketing and Operations teams to provide best-in-class support to our customers. The ideal candidate will possess exceptional communication and writing skills and has the ability to think outside of the box to provide our customers with unique solutions

Do you have a career goal? Do you have a mission? Our goal here at L'ange is totransform the lives of 25 million people by 2025. We are quickly exceeding our expectations by creating cutting-edge styling tools and salon-quality hair care products.

Our products are dedicated to helping women everywhere look and feel their best through luxurious, dynamic and healthy hair. Come share our mission to deliver great products, rapidly grow our business, and accelerate your career to new heights.

Shift

Monday - Friday

Hours

9:00am - 5:30pm **OT is required at times

Duties and Responsibilities

• Handle customer inquiries and complaints by providing appropriate solutions, troubleshooting and alternatives including but not limited to warrant
• Communicate any trending issues or problems to team. Documenting order fulfillment KPIs
• Advise consumers on return process for defective claims and assist with processing eligible replacements
• Provide feedback to the upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward
• Provide accurate, friendly customer service in a timely fashion. Respond to a minimum of 160 tickets a day. Triage issues and respond appropriately to issues of greater importance
• Facilitate business development and client referral goals by actively cross-selling and referring customers
• Troubleshoot problems with shipments, products, and ordering. Monitor order and return flow. Follow communication procedures, guidelines and policies

Qualifications

• Familiarity with Zendesk, Shopify, and NetSuite is highly desired
• Ability to handle challenging customer interactions via chat or email
• Supportive, positive attitude with a professional demeanor applied to all tasks
• Experience performing extensive research to resolve complex customer inquiries
• Strong command of the English language
• 1-2 years of experience of Customer Service experience using phone, email, and chat in and e-commerce company is a plus
• Strong customer service and office administrative skills and proficiency with Microsoft office applications required

Benefits

• Medical, Dental, Vision, Life Insurance
• Work/Life Balance
• Additional Opt-In Insurances
• 401k plan
• Vacation + Sick Time Pay

#IBGROWTH2023

Our Core Competencies

• Action – takes the organization to the next level
• Intellect – applies knowledge and wisdom
• Results – drives progress and excellence
• Decisiveness – acts swiftly, with purpose and integrity
• Motivation – promotes inclusion and accountability
• Adaptability – values change and complexity