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Customer Service Advocate Ii (Remote)

Company

BlueCross BlueShield of South Carolina

Address , Nashville, 37214
Employment type FULL_TIME
Salary
Expires 2023-10-11
Posted at 8 months ago
Job Description
Summary
Position Purpose:
In the role as the Customer Service Advocate II, the ideal candidate will be responsible for
providing prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. One will also perform research as needed to resolve inquiries.

Description

Customer Service Advocate II (REMOTE)
Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Logistics:
This position is a full-time remote position (40 hours per week) Monday through Friday 8:00am – 4:30pm.
What You’ll Do:
  • Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management
  • Maintain basic knowledge of quality work instructions and company policies
  • Respond to, research and/or assist with priority inquiries and special projects as required by management
  • Assist with the training of new employees and cross training of coworkers
  • Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
  • Maintains all departmental productivity, quality, and timeliness standards
  • Coordinate with other departments to resolve problems
  • Follow through on complaints until resolved or reports to management as needed
  • Provide feedback to management regarding customer problems, questions and needs
  • Handle situations which may require adaptation of response or extensive research
  • Accurately documents inquiries
  • Initiate or process adjustments or performs other research as needed to resolve inquiries
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
To Qualify for This Position, You’ll Need:
  • Standard office equipment
  • Ability to handle high stress situations
  • Good judgment
  • High School Diploma or equivalent
  • Strong human relations and organizational skills
  • Proficient spelling, punctuation, and grammar
  • Ability to learn and operate multiple computer systems effectively and efficiently
  • Excellent verbal and written communication skills
  • Basic computer operating skills
  • Ability to handle confidential or sensitive information with discretion
  • 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
We Prefer That You Have:
  • Knowledge of word processing, spreadsheet, and database software.
  • 3 years-of customer service or call center experience.
  • Associate degree
  • Prior Provider Enrollment Experience
What We can Do for You:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
  • 401K retirement savings plan with company match
  • Employee Assistance
  • Life Insurance
  • Subsidized health plans, dental and vision coverage
  • Discounts to movies, theaters, zoos, theme parks and more
  • Paid Time Off (PTO)
  • Wellness program and healthy lifestyle premium discount
  • On-site cafeterias and fitness centers in major locations
  • Tuition assistance
  • Service recognition
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications require proof of semester hours, please attach your transcript to your application.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.