Healthcare Customer Service - Remote

Do you enjoy helping people, answering their questions and solving their problems? Can you keep calm when callers get upset or angry? Do you have experience in a physician’s office or a healthcare or hospital setting?

Join Us.

We’re Sutherland, a leading provider of back-office services for some of the nation’s leading healthcare organizations that include patient scheduling, admission, charge capture, claims processing and receivables management. We currently seek work from home Healthcare Customer Service Reps to support a major healthcare organization.

As a Healthcare Customer Service Rep, you will:

• Review claim denials, rejections and underpayments through your understanding of payer contracts, rules and regulations; insurance eligibility and/or insurance billing priorities
• Handle inbound calls and perform a variety of duties related to A/R and collections including but not limited to reimbursement, cash and denial application of assigned third party accounts
• Resolve patient accounts and accurately document the outcome of related calls

We offer:

• Cross program and advancement opportunities – 80% of our frontline leaders have been promoted from within
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• Medical, dental and vision benefits
• Attractive rate of $13.50/hour plus monthly rewards & recognition programs
• Paid training & PTO
• Employee discounts

• Several years of related experience which includes a familiarity with multiple payers (Non-Government, No-Fault and Workers Comp).
• Hospital or Healthcare knowledge/experience is preferred; and a background with an EHR is a plus.
• Customer service experience required; contact/call center experience preferred.
• The ability to multi-task and to work under pressure along with a strong attention to detail
• MS Office and accurate typing of 60WPM with the ability to talk and type simultaneously

We will provide equipment, but to work from home you must have:

• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• A quiet and distraction-free, secure place to work.
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

About Us

Sutherland, recognized as a Great Place to Work, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.