Bluefield,Wv Onsite Customer Service Agent (Monday-Friday)

THIS IS AN ONSITE POSITION 9A-6P EASTERN MONDAY-FRIDAY
TRAINING/NESTING/PRODUCTION WILL BE 9A-6P M-F
THIS POSITION IS FULL TIME (MONDAY-FRIDAY)
$15/HOUR
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:

• Retirement planning options (401(k))
• Employee discounts through client programs
• Paid time off
• Paid training
• Paid holiday and sick time
• Medical and dental benefits

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica off mers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when ,.we're at our best.
So what do you say? Ready to take the next step?
JOB REQUIREMENTS

• Knowledge, Skills and Abilities:
• Ability to stay composed and objective
• Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
• Phone-related customer service a major plus
• Bilingual language skills a plus
• Excellent oral and written communication skills
• Ability to use phone and computer systems
• Conversational, patient and confident, with a positive attitude
• High School Diploma or GED required; college degree preferred
• Familiarity with Microsoft Windows, Word, and Excel applications
• Customer service experience is required
• Strong listening/comprehension skills
• Minimum Education and Experience:

WORKING CONDITIONS
Work Environment

• A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.
ABOUT ALORICA
Equal opportunity employer - Veterans/Disabled
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.