Customer Service Agent - Starting At $17.00/Hour - Remote

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Customer Service Agent - Starting at $17.00/hour - Remote

As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.
This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.
Position Requirements

• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
• Must be available for a 6 to 8 week training class
• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

What Prime Provides

• Medical, dental, and vision insurance, paid time off, 401k match, and more
• All equipment is provided and shipped directly to your place of residence
• Transferable skills within Prime or within the healthcare field
• 40-hour work week (potential overtime)
• Opportunities to grow your career within Prime
• Highly structured work environment

Job Responsibilities

• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• 1 year of customer service experience
• High School Diploma or GED is required
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Ability to multitask
• Strong communication skills with focus on professional demeanor and empathy
• Detail oriented
• Strong PC Skills with ability to navigate multiple software systems simultaneously

Preferred Qualifications

• Call center experience
• Fluency in Spanish
• Call center experience in the Healthcare industry
• Work from home (remote) experience

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Ability to work with a set, pre-determined break and lunch schedule
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime

Reporting Structure

• Reports to Supervisor in the Contact Center

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.