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Implementation Consultant Group Benefits

Company

The Hartford
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-07-30
Posted at 11 months ago
Job Description
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
Work Arrangements: Remote Work Available
The Implementation Consultant is responsible for the project management of Regional Accounts case implementations with an emphasis on communication, project and exception management. The role is customer facing and may require occasional travel to customer/broker finalist and kick off meetings in the future.
  • Project Manage the reimplementation of complex cases with acquisitions and major changes in account structures, ensuring all business partners complete requirements of the reimplementation process.
  • Mentors and trains new team members
  • May be overall project leader for other Implementation Consultants to support large blocks of business.
  • Reviews and assesses RFP's for CAPP (collaborative approach to presale planning) calls as needed.
  • Identify non-standard language, provisions or agreements that require consultation with other business.
  • Responds to internal/external customer calls and correspondence related to the implementation of sold case and add issues.
  • Responsible for accurately gathering data and documentation directly from the broker or customer, from the point of sale through the finalization of the Customers Implementation
  • Actively participates in internal roundtables and consultation with the sales exec and internal business partners.
  • Presents telephonically or in person, the Implementation process to the customer/broker during the pre-sale finalist presentation.
  • Project managing the implementation of new, add issue cases and services on complex cases and ensuring all business partners complete requirements of the sold case process.
  • Provides consultation on benefits, plan designs and contract language that have been sold to the customer to ensure deliverables meet the customer's needs.
  • Responsible for the development of finalist materials specific to Implementation process.
  • May represent Implementation in large interdepartmental projects; new product and service rollouts, compliance/legal issues, best practice/procedure changes
  • Facilitates PG (Performance Guarantee) negotiations with client/broker and internal disciplines.
  • Transition the case to field service team upon completion of the Implementation without service disruption to the customer.
  • Follows through on expressed commitment to the external/internal customers and if commitment cannot be met, provide clear expectations on next steps
  • Responsible for ensuring customer deliverables are delivered accurately and timely.
  • Attend customer/broker finalist & kick-off meetings in person or telephonically. Facilitates the initial introduction of the implementation process. Including creation and development of kick off materials
  • Researches and resolves customer issues, offering alternative solutions.
  • Drafts, negotiates, and distributes initial Agreements and Applications (PG's, ASO, LOI's, etc.) and coordinates client signatures and countersignatures.
  • Owns the completion and retention of implementation documentation
  • Adherence to Compliance policies and procedures including but not limited to: Encryption of emails as appropriate.
  • Develop successful customer/broker relationships over a compressed timeframe to facilitate the Implementation.
  • Collaborates with Underwriting on pricing and plan design to ensure sold case proposals match customer needs found during data gathering.
Qualifications
  • Acute understanding of employee benefits and services
  • Demonstrates proficiency in utilization of administrative systems (i.e. NSR, Prism/Promise, Case Management, PST, WFT, Document Management Folders, Team Gen, SharePoint sites, webinar)
  • BA degree and / or relevant work experience
  • Ability to develop strategic alliances with various internal and external business partners.
  • Leave Management and Voluntary product experience a plus
  • Ability to travel up to 10% of the time based on future business need
  • 2+ years knowledge of Group Benefits Life and Disability products, provisions and service offerings required
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, MS Project)
  • 2+ years Group Benefit Project Management and organizational skills required
  • Prior Implementation experience a plus
  • Effective financial underwriting, marketing, relationship and account management capabilities.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$67,360 - $101,040
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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Benefits
Implementation Consultant - ON08FE