Ops Strategy & Implementation Consultant

Department: Operations Strategy & Implementation
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Operations Strategy and Implementation (OS&I) Consultant invests in the future of Southwest’s People by supporting the delivery of strategic, cross-functional programs, projects, and products that support modernizing the operation. This role co llaborates with Executive Stakeholders and Technology, Commercial, and Operational Departments including internal OS&I Consultants and Project Managers to help plan , implement , and deliver mid-to-large initiatives . The Operations Strategy and Implementation Consultant is a self-starter with a strategic mindset who looks forward to learning and growing in the industry while driving the future of Southwest’s Operation.
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Responsible for supporting various Business and Technology driven initiatives, with a primary focus on the strategy and implementation of Operational projects. Includes identifying and assessing potential Enterprise-wide business opportunities, leading portfolio management activities, and supporting program management of the Company's mid-to-large change initiatives. Works with various stakeholders to build business cases, identify requirements, understand changes to business processes & procedures, and help with the planning, implementation and delivery of the initiatives.
Responsibilities
Partner with Leadership and Department SMEs to lead various activities required in the ongoing development of the Company's strategic plan, associated portfolios, and implementation of initiatives against the plan
Assemble cross-Departmental teams to identify solutions for complex problems and implement various corporate initiatives
Lead and support multiple simultaneous projects which may be multifaceted, time critical and/or regulatory in nature
Act as a trusted advisor to stakeholders by aiding in the management of strategy / portfolio, and building business cases, what/if scenarios, driving analysis, recommendations and delivery
Develop action plans to address operational challenges that are cross-departmental which can include business-centric artifacts such as process maps, job aids, change, communication, and training
Facilitate the demand management process, including shaping and prioritization discussions with stakeholders, and facilitates Senior Leadership prioritization and review
Manage and coordinate multi-departmental presentations to affected work groups, Senior Leadership, and Executives
Coaches, mentors, and provides direction to team members without a direct reporting relationship
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
Ability to digest significant amount of detailed data and summarize relevant information for the appropriate stakeholder (e.g., Managers, Directors, VPs, etc.)
Ability to work with loosely defined and changing priorities to conduct analysis, develop consensus, and make recommendations in situations with imperfect and incomplete information
Ability to communicate effectively (both written and verbal) with all levels of Employees up to and including Executive levels
Strong analytical skills with ability to apply a methodical and logical approach to solving complex problems (Business and Technical) and identifying options for solutions
Skilled in building and maintaining relationships and a high-level of confidence and trust from Senior and Executive Leadership
Knowledge of project management, strategic planning and portfolio management principles
Ability to connect how projects and programs integrate with company objectives
Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if Teams are not aligned and drive towards a recommendation or solution
Skilled in Microsoft Office products. Creates expert level PowerPoint presentations for executive audiences
Skilled influencer, negotiator, consensus-builder, and change agent Education
Required: High School Diploma or GED
Experience
Fully-functioning, broad knowledge in:
Contributing to cross-departmental, high visibility Projects and Programs
Applying critical thinking analysis to solve complex problems related to strategy development or project delivery
Building trust and relationships with all levels of Employees & Leadership
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $124,550 per year to $138,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

• Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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