Hr Customer Service Representative (Bilingual)

• Identify location with common questions and issues and attends regional Operations meetings to provide training on HR processes and company benefits, focusing on issues specific to the location.
• Ensure that appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.
• Handle specialized assignments involving unemployment claims, leaves of absence, state-specific tax forms, and other activities as required to support Operations.
• Solicit input from Operations and other functions on how to improve HR processes using technology.
• Provide responses to Operations associates concerning a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.

• Income protection including Disability, Life and AD&D insurance*
• Hybrid Work schedule
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• On-site fitness center, biometric screen, and flu shot clinic
• 401K with company match
• Discounts at Panda restaurants, theme parks, and gym memberships
• Bereavement leave*
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *

• Benefits available for eligible permanent full time associates

• Bilingual in Spanish required.
• Bachelor's degree required.
• If hired, must provide proof of full vaccination on your start date, unless prohibited by federal, state, or local law. Full vaccination means two weeks or more have passed after receiving the second dose in a two-dose series, or more than two weeks after receiving a single-dose vaccine. Examples of proof of full vaccination include an original, photocopied, or digital completed vaccination card which includes your name, type of vaccine provided, and date last dose administered.
• Minimum two years of experience, preferably in a retail/hospitality operations environment.

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