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Remote Customer Service Representative

Company

Brightpoint Community College
Address , Chesterfield
Employment type FULL_TIME
Salary Up to $40,000 a year
Expires 2023-12-12
Posted at 8 months ago
Job Description
Posting Summary

Working Title
Remote Customer Service Representative

Role Title
Admin and Office Spec III

Role Code
19013-SW

FLSA
Non-Exempt

Pay Band
03

Position Number
29000071

Agency
Brightpoint Community College

Division
Brightpoint Community College (Div)

Work Location
Chesterfield - 041

Hiring Range
Pay up to $40,000.00 (commensurate w/qualifications & experience)

Emergency/Essential Personnel
No

EEO Category
E-Paraprofessional

Full Time or Part Time
Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-
Yes

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule
Monday-Friday, 8am-5pm and as needed.

Sensitive Position
No

Brightpoint Community College is a two-year, public institution of higher education and the fifth largest of the 23 community colleges in Virginia. Brightpoint Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.

Brightpoint Community College is seeking a Customer Service Representative for the Financial Service Help Hub Center. To create a compelling image of Brightpoint Community College, the Remote Customer Service Representative will serve as the first point of contact for students request for financial information. Customer Service Representative will respond in a professional, courteous, and service-oriented manner. The College serves over 6400 FTE’s representing 14,500 headcount for credit and non-credit students. Advisors must possess a working knowledge of business and management principles involved in financial aid, student financials, strategic planning, resources allocation, and coordination of people and resources. Must have the ability to work as scheduled in a fast-paced environment to identify, diagnose, and resolve issues reported to the Financial Services Help Hub. Must possess excellent communication, customer service, and organizational skills. Must be available to work a flexible schedule, including evenings and weekends. In addition, the Advisors must enjoy interaction with students and parents as the position is engaged in direct communications. This position reports to the Coordinator of the Financial Service Help Hub.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.



KSA's/Required Qualifications
Must have excellent interpersonal, communication, customer service and organizational skills. Must demonstrate initiative and be student success focused. Ability to work independently and in a team environment. Ability to multi-task and prioritize work. Excellent communication skills (verbal and writing); experience with technology is required; ability to work independently and resolve technical problems; able to handle multiple job tasks at one time and escalate issues in a timely manner; experience in financial aid and student financials; must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during scheduled work shift; must have reliable high-speed internet access (such as DSL or Cable Internet that is hardwired into a modem/router via Ethernet; dial up, wireless or satellite internet service cannot be used). Must be available to work a flexible schedule, including evenings and weekends.
Successful completion and passing of a criminal background check will be required.

  • All full-time classified employees new to the Commonwealth of Virginia will serve a 12-month probationary period.


Additional Considerations
Combination of training and experience in financial aid and student financials. Experience working in an academic environment is preferred. Proficiency in the use of eVA and PeopleSoft; higher education.

Operation of a State Vehicle
No

Supervises Employees
No

Required Travel
As required.

Posting Detail Information

Posting Number
CLS_2387P

Recruitment Type
General Public - G

Number of Vacancies
1

Position End Date (if temporary)

Job Open Date
08/14/2023

Job Close Date
08/28/2023

Open Until Filled
No

Agency Website

Contact Name
Cherie Watts

Email

Phone Number

Special Instructions to Applicants
Brightpoint Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.

EEO/AA EMPLOYER

Additional Information




Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/



EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.



ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.



E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.