Patient Service Representative Jobs

Job Title: Patient Service Representative

Reports to: Registration Manager

Status: Non-Exempt

Summary: Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role provides customer service to patients and supports the patient experience throughout their time at GLMI. Effective communication between departments and exemplary patient care must be maintained. This role performs a variety of tasks beyond registering patients including; patient calls, documentation in charts, and assisting with both patient and other co-worker needs.

Our Values

As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.

Personalize the Experience

• Greet with eye contact and share a smile.
• Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
• Take time to listen to and understand others.
• Demonstrate patience and compassion when interacting with patients, peers, and associates.
• Act on opportunities to go above and beyond.
• Respectfully interact with patients, peers, and associates at their pace and level.

Own it, Do it

• Communicate clearly, respectfully, and in a timely manner.
• Do what you say you will do.
• Follow up on inquiries promptly and accurately.
• Take personal responsibility for your work area and the quality of your work.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Anticipate and prevent potential problems.

Perform as One Team

• Practice blameless problem solving, assuming the positive intentions of others.
• Proactively offer to help others.
• Be flexible and embrace change with a positive attitude.
• Contribute to a fun, energetic, and positive work environment.
• Recognize and share successes of the Great Lakes Way in action.
• Demonstrate respect and attentiveness to team members when communicating.
• Speak positively about Great Lakes, team members, and patients.

Strive for Excellence

• Look for and act on opportunities for continuous improvement.
• Be relentless about acting on opportunities to learn and improve.
• Share information, knowledge, and expertise.
• Ask for, accept, and use feedback.

Duties And Responsibilities Include The Following

• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
• Verify and confirm insurance(s) and authorizations.
• Include any and all physical requirements needed to perform position
• Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
• Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
• Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
• Overtime may be required, as needed (this is for non-exempt positions only)
• Perform other related duties as assigned.
• Other duties as assigned
• Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
• Maintain a neat and organized waiting room.
• Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
• Enter financial transactions and miscellaneous correspondence on computer.
• Schedule patients for appointments and "re-call" appointments in an efficient and productive manner.

Necessary Skills

• Strong oral communication skills including both phone and in person
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Problem solving skills
• Ability to perform each duty as listed above
• Experience in radiology or medical terminology preferred
• Strong customer service skills and diplomacy
• Strong computer skills including use of information systems and Google based programs

Qualifications

• High School Diploma or Equivalent, prior administrative experience helpful.

Physical And Mental Requirements

• Ability to listen and communicate with patients face to face or over the phone
• Will be required to read, write, work in a fast-paced office setting
• Ability to make decisions and think quickly
• Standing, walking, sitting, keyboard use for long periods of time
• Must have mental and physical capabilities to perform all tasks listed above
• May be asked to lift up to ­­­25 pounds

Job Posted by ApplicantPro