Patient Service Representative Jobs

Job Title: Patient Service Representative

Reports to: Registration Manager

Status: Non-Exempt

Summary: Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role provides customer service to patients and supports the patient experience throughout their time at GLMI. Effective communication between departments and exemplary patient care must be maintained. This role performs a variety of tasks beyond registering patients including; patient calls, documentation in charts, and assisting with both patient and other co-worker needs.

Our Values

As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.

Personalize the Experience

• Act on opportunities to go above and beyond.
• Take time to listen to and understand others.
• Demonstrate patience and compassion when interacting with patients, peers, and associates.
• Greet with eye contact and share a smile.
• Respectfully interact with patients, peers, and associates at their pace and level.
• Create a tone of friendliness and warmth in conversations with patients, peers, and associates.

Own it, Do it

• Communicate clearly, respectfully, and in a timely manner.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Do what you say you will do.
• Take personal responsibility for your work area and the quality of your work.
• Follow up on inquiries promptly and accurately.
• Anticipate and prevent potential problems.

Perform as One Team

• Recognize and share successes of the Great Lakes Way in action.
• Practice blameless problem solving, assuming the positive intentions of others.
• Be flexible and embrace change with a positive attitude.
• Proactively offer to help others.
• Speak positively about Great Lakes, team members, and patients.
• Contribute to a fun, energetic, and positive work environment.
• Demonstrate respect and attentiveness to team members when communicating.

Strive for Excellence

• Look for and act on opportunities for continuous improvement.
• Be relentless about acting on opportunities to learn and improve.
• Ask for, accept, and use feedback.
• Share information, knowledge, and expertise.

Duties And Responsibilities Include The Following

• Perform other related duties as assigned.
• Include any and all physical requirements needed to perform position
• Schedule patients for appointments and "re-call" appointments in an efficient and productive manner.
• Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
• Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
• Verify and confirm insurance(s) and authorizations.
• Overtime may be required, as needed (this is for non-exempt positions only)
• Other duties as assigned
• Enter financial transactions and miscellaneous correspondence on computer.
• Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
• Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
• Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
• Maintain a neat and organized waiting room.

Necessary Skills

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in radiology or medical terminology preferred
• Strong customer service skills and diplomacy
• Strong oral communication skills including both phone and in person
• Ability to perform each duty as listed above
• Strong computer skills including use of information systems and Google based programs
• Problem solving skills

Qualifications

• High School Diploma or Equivalent, prior administrative experience helpful.

Physical And Mental Requirements

• Ability to listen and communicate with patients face to face or over the phone
• May be asked to lift up to ­­­25 pounds
• Will be required to read, write, work in a fast-paced office setting
• Standing, walking, sitting, keyboard use for long periods of time
• Ability to make decisions and think quickly
• Must have mental and physical capabilities to perform all tasks listed above

Job Posted by ApplicantPro