Customer Service Representative - Remote | Wfh

Are you a compassionate and customer-oriented individual looking to join a dynamic team in the nutrition and wellness sector? We're seeking a dedicated Customer Service Representative to join our ranks at an esteemed company in the industry. As a remote member of our team, you'll play a vital role in ensuring our customers receive exceptional support, addressing their inquiries, resolving concerns, and facilitating a positive experience.
Role Summary
As a Customer Service Representative, you will be an integral part of our customer-centric approach, ensuring that all interactions leave a lasting positive impression. Your responsibilities will encompass a range of customer-focused tasks, from promptly addressing inquiries and concerns to collaborating with various departments to resolve complex issues. Your ability to remain composed during challenging situations, coupled with your familiarity with customer service protocols and online systems, will be crucial to your success in this role.
Key Responsibilities
Exhibit a consistently friendly, empathetic, and professional demeanor when engaging with customers.
Swiftly respond to customer inquiries, utilizing various communication channels including our CRM, phone calls, emails, and text messages.
Skillfully manage and resolve customer complaints, offering suitable solutions such as refunds or reshipments when necessary.
Collaborate effectively with cross-functional teams, escalating inquiries to the appropriate departments when required.
Maintain meticulous records of customer interactions, transactions, feedback, and grievances.
Contribute to refining customer service processes through valuable feedback and insights.
Cultivate customer satisfaction by delivering exemplary support through both verbal and written communication.
Requirements
High school diploma or equivalent qualification.
Minimum of 2 years' experience in customer support or service roles.
Proficiency in English; additional languages are advantageous.
Strong command of written communication, including spelling and grammar.
Ability to remain composed and professional when assisting distressed customers.
Comfort and proficiency in using computer systems and CRM software.
Familiarity with online customer support dynamics.
Experience with Magento is a plus.
Remote work readiness, including a dependable internet connection, quiet workspace, and functional computer.
Work Schedule Options
Prior experience with remote work is preferred.
10am-7pm EST (with a 1-hour break) on Monday, Tuesday, Wednesday, Saturday, Sunday, or a combination of 3 weekdays with stable weekend availability.
1pm-10pm EST (with a 1-hour break) from Monday to Friday.
Training Hours
10am-6pm EST, Monday to Friday.
Compensation
Starting Pay: $17 per hour.
Upon Completion of Training: $20 per hour.
Employment Type: Full-Time
Salary: $ 17.00 Per Hour