Head Of Servicing And Collections

About the Role

As an addition to our Commercial team, we are looking for a Head of Servicing and Collections to provide servicing and collections oversight on the assets acquired by Pagaya via its partnership network. The team is based in NY with the mission of growing and managing our strategic partner relationships with bank and non-bank lenders as well as digital lending platforms in the fintech space. This role can be remote.

The role reports to the Chief Business Officer and is a great opportunity to combine strategic thinking with tactical execution.

Responsibilities

• Business Ownership: Own Pagaya’s business coverage of servicing and collections activities across all asset classes, including oversight of all business aspects for 1) idea generation and implementation of strategic initiatives, 2) maximize return for the business verticals, 3) the onboarding and legal negotiation processes of new programs, 4) internal resource allocation for projects, and 5) strategic planning with a 6-12 month horizon.
• Drive Results: Display an intense focus on achieving both short and long term goals. You should be able to drive and execute an agenda in an uncertain and fluid environment. Identify and address internal processes that can be improved or automated.
• Credit Risk / Asset Performance: Monitor, on an ongoing basis, via reporting and documentation, information concerning partner performance, abilities, and industry to determine that the business is at an acceptable risk level. Engage internal stakeholders from Capital Markets, Risk, Research, and Legal to maximize the profitability of each partnership and structure new performance enhancing opportunities.
• Extend Pagaya Network: Attend community and/or industry-specific forums, conferences and/or meetings in order to broaden relationship network and continually deepen knowledge of trends, practices, regulations, products, and competitors.
• Product: Develop and implement new product and servicing and collection enhancing strategies for various lending partnerships. Create value-add insights including identifying the underlying value proposition through data analyses.

Requirements

• A blend of curiosity, analytical thinking, creativity, adaptability, and relentlessness to drive projects to completion
• Demonstrated leadership, project management, negotiation, client-relationship building, analytical and credit skills
• Persuasive and powerful communicator able to take complex ideas and convey them simply, build alignment and manage difficult conversations
• Problem solver with a positive attitude
• High attention to detail
• Ability to work in a fast-paced environment with evolving priorities while staying flexible, organized, and humble along the way
• Ability to deliver complex messages in a clear and robust way
• Proactive, solutions-first thinker who is action-oriented and continuously seeks process improvements
• Experience working with B2C Fintech companies, particularly online lenders, a plus intimate knowledge of the consumer credit space and the relevant players
• Strong quantitative and technical abilities
• 10+ years of experience in loan servicing and collections in consumer credit

The pay ranges for New York-based hires are commensurate with candidate experience. Pay range: $225,000-$250,000.

Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.