Loan Servicing Quality Assurance Analyst

• Maintain and complete a checklist of items to be monitored or tested, identify an appropriate sampling, and perform the quality assurance testing on activities related to the servicing of UNFCU loans. This will include, but is not limited to, monitoring the portfolio for negative amortization, payment allocation, extreme rate testing, accurate accruals, prepaid mortgage payments, escrow disbursements, timely mortgage satisfactions, loan payoff requests, timing of notifications, etc.
• Collaborate with colleagues as needed to adequately perform all required tasks.
• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Implement a 12-month matrix of functions in Loan Servicing with a calendar of processes to be monitored or tested.
• Develop ad-hoc or operational reports to meet ongoing business requirements.
• Responsible for daily review of file maintenance report for accuracy of critical fields.
• Create and maintain documentation of processes, reports, applications and procedures as per department policy.

• Understand applicable regulations or state laws
• Strong attention to detail
• Familiarity with working with databases
• Bachelor’s degree, or some college coursework completed, and 2-4 years of experience in mortgage compliance, servicing, monitoring and/or testing
• Excellent analytical skills
• Knowledge of mortgage lending compliance requirements (including but not limited to UDAAP, Fair Lending, FDPA, state satisfaction recording laws, and other state mortgage laws)
• Strong proficiency in MS Excel

• Experience in risk management
• Familiarity with FISERV DNA

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.