General Manager (Fitness) Jobs

General Manager
General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads and securing member referrals. Under the management of a Franchise Owner(s), General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.
Requirement:

• Proficiency with computers and Studio software.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Trustworthy and ability to handle confidential information.
• Professional, punctual, reliable and neat.
• 2+ years of retail/service sales or fitness sales experience.
• Solid writing and grammar skills.
• Ability to manage and drive 2 revenue streams: memberships and retail.
• Strong attention to detail and accuracy.
• An affinity and passion for fitness.
• Ability to excel in a fast changing, diverse environment.
• Confident in generating personal sales and training Sales Reps in sales.
• Ability to work harmoniously with co-workers, clients and the general public.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Ability to recognize areas of improvement and make changes using good judgment.

Duties:

• Lead Management
• Supervise Front Desk/Sales Team Performance and Drive Results
• Collaborate with Studio Owner to set monthly, weekly, and daily targets
• Build rapport and lasting relationships all members
• Maintain cleanliness and organization of the Studio
• Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Front Desk/Sales Team
• Handle all member concerns with a solutions-focused attitude in a timely manner
• Hire and train new Team Members
• Financial Performance
• Manage Front Desk/Sales schedule
• New member acquisition and converting non-members to membership
• Retain existing members and engage with them in a way that generates referrals
• Strategically engage in marketing efforts to generate leads for the studio
• Lead Generation
• Following the LASER process in order to convert Leads to Members
• Membership and Member Relations
• Ensure all technology is working and submit trouble tickets when necessary
• Operations

Compensation & Benefits:

• This position offers competitive base + bonuses; based on experience & performance.
• Commission paid on sales
• Opportunity to bonus, based on performance