Front Desk Concierge Jobs

SOS International LLC (SOSi) is seeking a Front Desk Concierge for our Reston, VA office.The Front Desk Concierge is responsible for providing administrative and operational support to functional leads, maintaining a professional and welcoming front desk, and playing a crucial role in ensuring the smooth operation of office facilities. This individual will also collaborate with HR to develop support programs for our dedicated employees.

• Support on-site event management, ensuring smooth execution and resolving any issues that may arise.
• Assist in venue selection, event logistics, catering arrangements, and audiovisual setup.
• Track progress on departmental goals and objectives.
• Communicate with employees regarding the status of their facility requests.
• Analyze data to identify trends, patterns, and insights.
• Corporate Department Coordination:
  • Act as a liaison between different corporate departments, facilitating communication and collaboration.
  • Assist in coordinating cross-functional initiatives and projects.
  • Track progress on departmental goals and objectives.
• Manage and distribute daily mail and deliveries efficiently, ensuring timely delivery to recipients.
• Provide administrative support to Company executives, including scheduling meetings and managing calendars.
• Expense Report Processing and Purchase Requisitioning:
  • Review expense reports for accuracy, adherence to company policies, and supporting documentation.
  • Communicate with employees to gather any missing information or clarification on expenses.
  • Liaise with accounting or finance departments to ensure timely reimbursement to employees.
  • Process electronic purchase requisitions, ensuring all necessary approvals are obtained.
  • Track the status of purchase requisitions and follow up on outstanding approvals.
• Assist with travel arrangements, expense reporting, and other executive-related tasks.
• Maintain an inventory of office supplies for the front desk area.
• Track the status of purchase requisitions and follow up on outstanding approvals.
• Review expense reports for accuracy, adherence to company policies, and supporting documentation.
• Communicate with employees to gather any missing information or clarification on expenses.
• Compile data from time and expense reports for financial and project tracking purposes.
• Greet visitors and clients with a friendly and professional demeanor.
• Facilities Ticket Requests:
  • Monitor the facilities ticket request system regularly.
  • Address and resolve facility-related requests promptly or escalate them to the appropriate teams.
  • Communicate with employees regarding the status of their facility requests.
• Coordinate event invitations, RSVP tracking, and attendee communication.
• Answer inquiries, provide information, and direct individuals to the appropriate personnel.
• Assist in the planning and execution of employee engagement events and activities.
• Maintain a neat and organized front desk area, creating a positive first impression.
• Executive Support:
  • Provide administrative support to Company executives, including scheduling meetings and managing calendars.
  • Assist with travel arrangements, expense reporting, and other executive-related tasks.
  • Handle confidential and sensitive information with the utmost discretion.
• Maintain records of incoming and outgoing mail and packages.
• Verify the accuracy of submitted time and expense reports, identifying potential discrepancies.
• Act as a liaison between different corporate departments, facilitating communication and collaboration.
• Data Analysis and Documentation Support:
  • Conduct research and gather relevant data for reports and special projects.
  • Analyze data to identify trends, patterns, and insights.
  • Create comprehensive and visually appealing reports using appropriate tools.
  • Assist in the organization and storage of company records, both physical and electronic.
• Conduct surveys and gather feedback from employees to identify areas for improvement.
• Event Planning and Execution:
  • Collaborating with functional leads to understand event objectives and requirements.
  • Assist in venue selection, event logistics, catering arrangements, and audiovisual setup.
  • Coordinate event invitations, RSVP tracking, and attendee communication.
  • Support on-site event management, ensuring smooth execution and resolving any issues that may arise.
  • Assist with post-event evaluations and feedback gathering for continuous improvement.
• Create comprehensive and visually appealing reports using appropriate tools.
• Handle confidential and sensitive information with the utmost discretion.
• Conduct research and gather relevant data for reports and special projects.
• Collaborating with functional leads to understand event objectives and requirements.
• Address and resolve facility-related requests promptly or escalate them to the appropriate teams.
• Handle incoming phone calls promptly, professionally, and redirect them to the appropriate parties.
• Identify opportunities to enhance workplace operations, efficiency, and communication.
• Research and evaluate tools, technologies, and services that could improve office productivity.
• Work with employees to resolve any issues or errors in their reports.
• Monitor the facilities ticket request system regularly.
• Workplace Operations Improvement:
  • Identify opportunities to enhance workplace operations, efficiency, and communication.
  • Research and evaluate tools, technologies, and services that could improve office productivity.
  • Assist in the implementation and rollout of new workplace initiatives.
• Assist in coordinating cross-functional initiatives and projects.
• Regularly inspect and tidy up the reception area, including seating areas and reading materials.
• Phone Calls and Mail Management:
  • Handle incoming phone calls promptly, professionally, and redirect them to the appropriate parties.
  • Take messages accurately and deliver them promptly to the intended recipients.
  • Manage and distribute daily mail and deliveries efficiently, ensuring timely delivery to recipients.
  • Maintain records of incoming and outgoing mail and packages.
• Time and Expense Reporting:
  • Ensure employees understand the time and expense reporting process and deadlines.
  • Verify the accuracy of submitted time and expense reports, identifying potential discrepancies.
  • Work with employees to resolve any issues or errors in their reports.
  • Compile data from time and expense reports for financial and project tracking purposes.
• Front Desk Duties:
  • Greet visitors and clients with a friendly and professional demeanor.
  • Answer inquiries, provide information, and direct individuals to the appropriate personnel.
  • Maintain a neat and organized front desk area, creating a positive first impression.
  • Ensure that visitor sign-in procedures are followed for security and tracking purposes.
• Process electronic purchase requisitions, ensuring all necessary approvals are obtained.
• Take messages accurately and deliver them promptly to the intended recipients.
• Ensure that corporate branding materials and displays are well-presented.
• Liaise with accounting or finance departments to ensure timely reimbursement to employees.
• Ensure employees understand the time and expense reporting process and deadlines.
• Collaborate with HR to design and implement support programs for employees.
• Assist in the implementation and rollout of new workplace initiatives.
• Assist with post-event evaluations and feedback gathering for continuous improvement.
• Assist in the organization and storage of company records, both physical and electronic.
• Ensure that visitor sign-in procedures are followed for security and tracking purposes.
• Support Program Development:
  • Collaborate with HR to design and implement support programs for employees.
  • Conduct surveys and gather feedback from employees to identify areas for improvement.
  • Assist in the planning and execution of employee engagement events and activities.
• Reception Area Management:
  • Regularly inspect and tidy up the reception area, including seating areas and reading materials.
  • Ensure that corporate branding materials and displays are well-presented.
  • Maintain an inventory of office supplies for the front desk area.

• Strong interpersonal skills and the ability to communicate effectively with individuals at all levels.
• Excellent Microsoft Office skills, to include: Word, Excel, PowerPoint, Project, Outlook and Teams.
• Excellent organizational and multitasking abilities with acute attention to detail.
• Flexibility to work non-standard hours to meet the demands of executives or senior leadership.
• Excellent demonstrated writing and speaking skills.
• Excellent demonstrated interpersonal skills.
• Excellent demonstrated critical thinking skills.
• Demonstrated ability to exercise discretion in the handling of sensitive business and personal matters.
• Demonstrated ability to work independently and as part of a team.
• Bachelor’s Degree from an accredited U.S. college or university in a liberal arts or business-related field or an additional 5 years corporate experience.
• Demonstrated ability to learn and master other specialized software applications.
• At least 5 years’ of successful experience providing administrative and/or operational support similar in a Government Contracting environment.
• Excellent demonstrated organizational, project management and problem-solving skills.

• Ability to obtain and maintain a U.S. government security clearance.
• Fluency in a foreign language is desirable, but not required.

• Around-the-clock availability and non-traditional work hours including nights, weekends and holidays, as needed.
• Occasional physical exertion, including lifting and/or moving objects or packages weighing up to 25 lbs.
• Normal office working conditions.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.