Front Desk Manager Jobs

Opportunity: Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Compensation: $70,000-$74,000/year

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
• Oversee all front office operations in the absence of the Assistant General Manager.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Assist in hotel food and beverage when needed, where applicable.
• Respond to brand Guest Alerts for resolution as needed.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Perform other duties as requested by management.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.

Position Requirements

• 1 to 3 years hospitality related experience, including front desk operations experience.
• Associate’s or Bachelor’s degree preferred.

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
• Work schedule varies and may include working on holidays and weekends and alternate shifts.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.